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Are you an experienced SAP Service and Field Service Management professional looking to make an impact on national service delivery processes? Service Stream is seeking a Systems Analyst (SAP Service Order & FSM) to join our team and play a pivotal role in designing, implementing, and supporting cutting-edge solutions that keep our operations running smoothly. As the SAP Service Order Management (SOM) and Field Service Management (FSM) Analyst, you’ll be the go-to functional expert for end-to-end service delivery processes. You’ll work on solution design, configuration, and integration between SAP ECC/S/4HANA and FSM tools such as ServiceNow, Salesforce, or SAP FSM. This is a hands-on role where you’ll translate complex business requirements into robust, scalable system solutions.
Job Responsibility:
Configure SAP SOM/CS for service orders, resource-related billing (RRB), service contracts, and warranty management
Lead integration design between SAP ECC/S/4HANA and FSM tools for master and transactional data
Configure and maintain SAP FSM, including technician settings, planning boards, and mobile app logic
Facilitate business process workshops and identify optimization opportunities
Develop functional specs, test plans, and end-user documentation
Ensure solution architecture consistency and adherence to best practices
Provide incident support for service and FSM processes
Mentor junior team members and lead testing phases for deployments and upgrades
Requirements:
5+ years in SAP Service Management (CS) or Service Order Management (SOM) with multiple full-cycle implementations
2+ years in SAP FSM or similar cloud FSM solutions (ServiceNow, Salesforce FS)
Bachelor’s degree in Computer Science, Information Systems, or related field
SAP Certification in Service Management or Service Cloud preferred
Strong integration expertise using SAP CPI or similar tools
Deep functional knowledge of SAP ECC/S/4HANA Service modules
Expertise in RRB configuration and integration with SD, MM, FI/CO
Familiarity with FSM data models and mobile configuration
Successful applicants must be Australian Citizens
What we offer:
Health & Wellbeing: Private health insurance discounts, mental health support via EAP, and tailored workplace accommodations
Recognition & Rewards: Annual pay equity reviews and access to StreamLife for discounts and recognition
Time & Flexibility: Generous paid leave options, parental leave, hybrid work model, and programs like KidsCo for school holidays
Development & Culture: Internal training, leadership programs, DEI committees, and inspiring workspaces with learning opportunities