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As a Service Delivery Manager, you are responsible for managing multiple SAP client contracts and ensuring successful project delivery. Meeting delivery criteria comes naturally to you, and you consistently look for ways to improve the client experience. You enjoy building close relationships with clients and proactively identifying new opportunities that help them grow through innovative initiatives and continuous improvements. As a transversal team leader, you ensure the capacity and availability of the teams. Your strong people management, presales, leadership, and communication skills enable you to anticipate challenges before they arise. You ensure that all activities are well organized, aligned with agreed timelines, and delivered according to scope and expectations.
Job Responsibility:
Managing multiple SAP client contracts and ensuring successful project delivery
Meeting delivery criteria
Looking for ways to improve the client experience
Building close relationships with clients and proactively identifying new opportunities
Ensuring the capacity and availability of the teams as a transversal team leader
Ensuring all activities are well organized, aligned with agreed timelines, and delivered according to scope and expectations
Requirements:
At least 5 years of experience in a similar role with a background in SAP
Experience managing client relationships in a professional services context
Solid knowledge of service management frameworks
Strong stakeholder management and communication skills
Languages: Dutch and/or French, English
What we offer:
A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
The opportunity to connect with fellow Sopra Steria colleagues at various team events