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SAP Service Delivery Manager

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NTT DATA

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Location:
India , Hyderabad, Bangalore, Chennai, Pune, Mumbai, Delhi

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an experienced SAP Service Delivery Manager (SDM) with a strong background in managing AMS (Application Management Services) projects across various SAP modules. The ideal candidate should have hands-on experience in SLA, change request, and ticketing management, with direct customer-facing capabilities (not onshore roles) and minimum 2 years of recent experience in SAP SDM. Candidates with project management consulting-only backgrounds will not be considered, as this role demands active involvement with customers and SAP support teams.

Job Responsibility:

  • Lead the end-to-end service delivery of SAP AMS engagements, ensuring adherence to SLAs and KPIs
  • Directly engage with customers, providing proactive solutions and managing escalations effectively
  • Oversee a team of SAP professionals across multiple modules to ensure smooth service operations
  • Manage incident, problem, and change request processes through tools like ServiceNow, Jira, Remedy, HPSM9/12, Vantive
  • Ensure compliance with service delivery agreements and regularly track/report service metrics
  • Drive revenue growth within accounts through effective account mining and value-added service proposals
  • Improve operational efficiency, optimize resources, and manage delivery budgets effectively
  • Take ownership of billing, pricing, and account strategy planning
  • Work closely with cross-functional teams to implement enhancements and support business transformation

Requirements:

  • 14 to 20 years in SAP Delivery Management (especially in AMS Projects)
  • Proven experience as SAP Service Delivery Manager with at least 2+ years of recent hands-on SDM experience
  • Experience handling SAP AMS projects and leading multi-module SAP teams
  • Strong experience to SLA Management, Change Management, Incident Management, Change request, and ticketing systems
  • Familiarity with ticketing tools: Vantive, HPSM9, HPSM12, Remedy, ServiceNow, Jira
  • Experience in account growth, billing, pricing, and operational efficiency management
  • Experience in SAP S/4HANA in mandatory
  • Excellent communication, client management, and stakeholder engagement skills
  • Any Graduate / Post Graduate
  • Willingness to work during US business hours from India
  • Immediate - 30 Days Joiners Preferred

Nice to have:

  • Candidates with strong delivery leadership in SAP Managed Services
  • Should have worked in a customer-facing delivery role, not limited to onshore support

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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