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We are looking for a SAP Service Delivery Manager to ensure stable, compliant, and high-quality service delivery within a global S/4HANA transformation and run environment.
Job Responsibility:
Own end-to-end service delivery for SAP S/4HANA systems
Ensure availability, performance, and stability of the S/4HANA landscape
Manage SLAs, KPIs, service reviews, and continuous improvement initiatives
Act as escalation point for S/4HANA-related incidents, risks, and operational issues
Coordinate internal IT teams, AMS providers, and business stakeholders
Ensure compliance with security, audit, and governance standards
Support transition from project delivery to S/4HANA run and hypercare
Drive standardization, automation, and optimization of service processes
Requirements:
Proven experience in SAP S/4HANA service delivery or operations
Strong understanding of S/4HANA architecture, processes, and modules
Experience in international, or regulated SAP environments
ITIL-based service management knowledge
Excellent stakeholder management, communication, and leadership skills