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SAP Service Delivery Manager

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NTT DATA

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Location:
United Kingdom , Birmingham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join a dynamic SAP practice as a leader in service delivery. Drive success through innovative SAP solutions, manage diverse teams, and ensure SLA compliance. Bring your 10+ years of experience in SAP service delivery management to enhance client relationships and service quality. Our fast-growing SAP practice is a dynamic and innovative environment where cutting-edge technology meets exceptional service delivery. As part of this thriving team, you’ll contribute to transformative projects, leveraging the latest in SAP solutions & Gen AI to drive success for our global clients.

Job Responsibility:

  • Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks
  • Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement
  • Managing service costs and improving productivity for complex customer contracts
  • Identifying and defining requirements for new services in collaboration with customers
  • Ensuring all services are professionally introduced and accepted into service
  • Driving continual improvement of Service Delivery standards and practices for customer contracts
  • Innovating and contributing to the broader service delivery community
  • Supporting proposal development and bid activities, especially in the gas and utilities sector
  • Managing SAP release cycles, including planning, coordination, and execution of releases across environments
  • Ensuring release governance, quality assurance, and compliance with change management protocols
  • Drive DevOps adoption in SAP landscapes, including automation and streamline release processes using CI/CD pipelines
  • Understanding of various monitoring and testing tools

Requirements:

  • Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
  • 10+ years of experience in SAP service delivery management or related roles
  • Strong understanding of SAP systems (e.g., S/4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.0)
  • ITIL accreditation or equivalent, and SAP RUN methodology expertise
  • In-depth knowledge of SAP landscapes, integration, migration, and cloud solutions
  • Experience managing large-scale SAP projects, including resource allocation and risk management
  • Proven ability to lead diverse teams, delegate tasks, and motivate team members
  • Exceptional analytical skills to diagnose issues and implement solutions
  • Strong verbal and written communication skills for engaging with clients and stakeholders
  • Dedication to delivering superior service and building long-term client relationships

Nice to have:

  • Experience in Gas or Utility sector would be beneficial
  • Familiarity in other ERP systems as an advantage
What we offer:
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
  • Inclusive work environment
  • Range of Inclusion Networks (Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, Parent Network)
  • Disability Confident Committed Employer

Additional Information:

Job Posted:
January 25, 2026

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