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SAP S/4HANA CS / SD Lead

India, Bangalore · Job Posted March 02, 2026
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Job Description

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies. The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.

Job Responsibility

  • Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition)
  • Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes
  • Act as the primary escalation point for CS / SD-related topics
  • Drive solution design and hands-on configuration for SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
  • Drive solution design and hands-on configuration for SAP CS: Service Orders, Notifications, Contracts, Warranties
  • Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics
  • Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable)
  • Lead Fit-to-Standard (F2S) workshops and process harmonization
  • Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA
  • Guide Business Partner (BP) and customer master data conversion
  • Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams
  • Ensure seamless integration across Sales, Service, Logistics, and Finance
  • Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements
  • Lead unit testing, SIT, UAT, and defect management for CS / SD
  • Own cutover planning for open sales orders, service orders, contracts, and billing
  • Provide go-live and hypercare support, ensuring business continuity
  • Ensure adherence to SAP Activate methodology, project standards, and documentation
  • Review and approve functional designs, configurations, and test artifacts
  • Mentor CS and SD consultants and support knowledge transfer

Requirements

  • 10–12+ years of SAP experience with strong hands-on expertise in SAP SD (Order-to-Cash)
  • 10–12+ years of SAP experience with strong hands-on expertise in SAP CS (Service Management)
  • At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role
  • Strong understanding of service management and sales processes
  • Experience with S/4HANA SD simplifications and FSCM Credit Management
  • Experience with CS integration with SD, MM, and FI
  • Experience with S/4HANA Service Management roadmap
  • Proven experience leading CS / SD delivery in large SAP programs
  • Strong stakeholder management and communication skills
  • Experience working in global onshore–offshore and multi-country environments
  • Strong analytical and problem-solving capabilities
  • Ability to translate complex service requirements into SAP solutions
  • Mentoring and coaching mindset
  • Excellent documentation and presentation skills

Nice to have

  • SAP S/4HANA certification in SD and/or CS
  • Experience with SAP Activate methodology
  • Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment
  • Exposure to PM, EWM, or GTS is an advantage
  • Exposure to SAP FSM or CX Service is a plus
  • Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage
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