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We are looking for a SAP S/4HANA 1st Level Support Specialist to act as the first point of contact for end-users, ensuring smooth day-to-day operation of the S/4HANA platform with a strong focus on SAP Fiori and high First-Call-Resolution rates.
Job Responsibility:
Act as the first point of contact for all S/4HANA-related incidents and service requests
Provide first-level support for SAP Fiori Launchpad and Fiori Apps, including access, roles, navigation, and basic troubleshooting
Support users with how-to questions related to S/4HANA business processes and the new user experience
Handle basic system administration tasks, such as password resets and user unlocking
Support master data-related inquiries, including Business Partner topics
Document solutions and contribute to the S/4HANA knowledge base
Escalate complex issues to 2nd level support and monitor ticket resolution in line with SLAs
Support user enablement and change adoption during the transition from SAP ECC to S/4HANA
Requirements:
Basic working knowledge of the SAP S/4HANA environment and its fundamental differences from ECC
Familiarity with the SAP Fiori Launchpad and Fiori Apps navigation and UI concept
Excellent analytical and problem-solving skills with a strong focus on customer service
Exceptional communication skills, able to explain technical issues to non-technical staff