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SAP S/4HANA 1st Level Support Specialist

Colombia, Medellín 85000.00 - 90000.00 COP / Year · Job Posted February 18, 2026
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Job Description

We are looking for a SAP S/4HANA 1st Level Support Specialist to act as the first point of contact for end-users, ensuring smooth day-to-day operation of the S/4HANA platform with a strong focus on SAP Fiori and high First-Call-Resolution rates.

Job Responsibility

  • Act as the first point of contact for all S/4HANA-related incidents and service requests
  • Provide first-level support for SAP Fiori Launchpad and Fiori Apps, including access, roles, navigation, and basic troubleshooting
  • Support users with how-to questions related to S/4HANA business processes and the new user experience
  • Handle basic system administration tasks, such as password resets and user unlocking
  • Support master data-related inquiries, including Business Partner topics
  • Document solutions and contribute to the S/4HANA knowledge base
  • Escalate complex issues to 2nd level support and monitor ticket resolution in line with SLAs
  • Support user enablement and change adoption during the transition from SAP ECC to S/4HANA

Requirements

  • Basic working knowledge of the SAP S/4HANA environment and its fundamental differences from ECC
  • Familiarity with the SAP Fiori Launchpad and Fiori Apps navigation and UI concept
  • Excellent analytical and problem-solving skills with a strong focus on customer service
  • Exceptional communication skills, able to explain technical issues to non-technical staff
  • Proficiency in using ticketing/help desk software
  • Fluent English and German required

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