SAP Project Manager Job at IBM Deutschland GmbH (Bari)

SAP Project Manager

IBM Deutschland GmbH

Location:
Italy , Bari ▼
Milano
Napoli

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A career in SAP Project & Service Management combines strong organizational skills with a deep understanding of SAP solutions and IT governance. You will operate in a dynamic environment where service stability and innovation coexist, enabling you to make a tangible impact on business growth and operational efficiency. You will have the opportunity to work with diverse teams, interact with business and IT leaders, and coordinate external providers, ensuring reliable, high-quality SAP services while successfully leading transformation projects. Curiosity, strategic thinking, and a focus on continuous improvement will be the foundation of your success in this role. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Job Responsibility:

SAP Service Governance: Ensure compliance with SLAs and KPIs, manage client requests efficiently, handle service escalations, and implement preventive and corrective actions
Project Delivery Management: Lead project planning, execution, monitoring, and reporting to ensure timely, on-budget, and quality delivery of SAP projects
Stakeholder Collaboration: Collaborate with business units, IT teams, vendors, and partners to streamline processes, optimize project execution, and drive continuous improvement
Team Leadership: Coordinate and manage internal and external teams, fostering collaboration, mentoring team members, and maximizing performance while mitigating risks

Requirements:

Ensure compliance with contractual SLA and KPI, managing client requests with efficiency and transparency
Coordinate and oversee external AMS providers, ensuring alignment with business and IT requirements
Define operational plans and monitoring processes for SAP service management and ticketing systems
Handle service escalations and critical situations, implementing preventive and corrective actions
Produce and present regular service performance reports, monitor customer satisfaction, and propose improvements
Lead project planning, execution, and monitoring, ensuring projects are delivered on time, within budget, and aligned with objectives
Track project progress, identify risks and issues, and escalate appropriately
Collaborate with business units, IT teams, vendors, and partners to optimize processes and project execution
Manage internal and external teams, fostering collaboration, performance, and risk mitigation

Nice to have:

Advanced proficiency in English (spoken and written) for effective communication in international contexts
Familiarity with ITIL best practices for Service Management
Experience with widely used Project Management tools (e.g., Jira, Asana, Trello, monday.com, Wrike, Microsoft Project)
Certification in Project Management methodologies (e.g., PMP, PRINCE2, Agile/Scrum)
Previous experience in multinational environments or complex organizational structures
Exposure to digital transformation projects or process automation initiatives
Ability to provide thought leadership in SAP project and service management

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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