SAP PP Consultant Job at Cigres (Bengaluru)

Job Responsibility

Monitor, log, categorize, and prioritize SAP PP incidents raised by business users (tickets, emails, calls)
Perform initial analysis, reproduce issues, identify root cause in PP master data, configuration, or integration with MM, SD, QM, and WM
Provide timely resolution or workarounds for incidents within agreed SLAs and update tickets with clear technical and functional analysis
Handle incidents across core PP areas: BOMs, routings, work centers, production versions, MRP, planned orders, process/production orders, capacity planning, confirmations, and settlements
Support integration issues related to material availability, reservations, goods movements, batch management, and shop-floor execution
Coordinate with business key users for requirement clarification, testing of fixes, and incident validation in QA/UAT
Prepare incident analysis reports, KPIs (volume, SLA compliance, recurring issues), and propose preventive actions
Create and maintain knowledge base articles, SOPs, and FAQs to reduce repeat incidents
Participate in minor enhancements, change requests, and transport movements related to PP
Support month-end / year-end production closing activities from an incident-management perspective
Adhere to organization incident and change management processes

B.Tech MBA
Minimum 8 years SAP PP Experience
Strong functional knowledge of SAP PP discrete industries, including configuration experience
Good understanding of integration with MM, SD, QM, WM/EWM, and CO from an incident-resolution point of view
Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy) and SLA-driven support
Excellent communication skills both verbal and written with the ability to tailor communication to the intended audience (excellent English is a must)
Team player and networking (colleagues as well as external partners)
Business Customer centric and capacity to deliver high level of service

Experience in production scenarios such as MTS/MTO, subcontracting, rework, reprocessing, and variant configuration
Exposure to QM, PM integration topics
Exposure to MES system
Archiving knowledge of Order