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Miracle Software Systems Logo Miracle Software Systems · IT - Software Development

SAP OTC Lead

United States, Michigan · Job Posted May 04, 2026
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Job Responsibility

  • Own end-to-end OTC processes
  • Define and enforce standardized sales processes across regions and channels
  • Establish and track OTC KPIs
  • Lead design decisions across Sales document types, item categories, copy control, partner determination, pricing procedures, condition techniques, rebate/settlement processes, billing types, billing plans/milestones, invoicing/output requirements, credit and debit memo processes
  • Ensure alignment with revenue recognition, tax, and compliance requirements
  • Create and review functional specifications for enhancements, integrations, and outputs
  • Collaborate closely with Finance (FI/CO), Customer master/data governance teams, and Customer/dealer portal teams
  • Validate end-to-end processes across integrated systems
  • Define reporting requirements
  • Ensure appropriate controls are in place
  • Partner with security teams to enforce segregation of duties (SoD) and role design
  • Own UAT strategy and execution
  • Support SIT for end-to-end coverage
  • Develop and approve test scenarios
  • Lead defect triage, prioritization, validation, and readiness sign-off
  • Define and validate Customer master data, Material master sales views, Pricing conditions, contracts, and discounts, and Migration scope
  • Establish post-go-live data governance, ownership, and quality controls
  • Define OTC cutover strategy
  • Ensure downstream systems and partners are prepared
  • Lead hypercare support and stabilization efforts
  • Assess role impacts across sales, pricing, and billing teams
  • Review and approve training materials, job aids, and SOPs
  • Build and leverage a super-user network
  • Act as the primary SME for OTC design decisions and tradeoffs
  • Facilitate workshops, manage RAID logs, and resolve cross-functional issues
  • Provide clear communication on risks, dependencies, and go/no-go readiness

Requirements

  • 7–12+ years of experience in sales operations/OTC and/or SAP Sales functional leadership
  • 1–2+ years of SAP S/4HANA implementation experience (or ECC to S/4 transformation) with OTC ownership
  • Deep expertise in pricing, order management, delivery, and billing processes
  • Experience or familiarity with SAP Vehicle Management System (VMS) and its integration with OTC, Finance (RTR), and logistics
  • Strong cross-functional leadership across Finance, Supply Chain, and Master Data teams
  • Proven ability to drive fit-to-standard decisions and manage scope effectively
  • Strong SAP S/4HANA Sales functional knowledge, including configuration impact awareness
  • UAT leadership and quality governance
  • Integration knowledge (EDI, middleware, tax/payment systems) and issue resolution
  • Strong executive communication and stakeholder management
  • Experience with Settlement Management
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