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We are looking for an SAP HCM L1 Support Executive to join our team in Kochi. The ideal candidate will provide first-level support for SAP Human Capital Management modules, assist users with issue resolution, and ensure smooth HR operations. This role requires a detail-oriented professional with strong analytical and communication skills.
Job Responsibility:
Attend end user inquiries/issues through Phone, chat, and email
Responsible for triaging tickets from end user and then prioritizing tickets
Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it
Escalation of unresolved issues to L2 Support Team
Take ownership of issues reported and see problems through to resolution
Liaison between cross functional team and end users
Build sustainable relationships and engage end users by taking the extra mile
Ensure KPIs are met consistently to achieve customer experience excellence
Requirements:
Master's degree in Business Administration or HR, Computer Science, IT, or related field
1 - 3 Years in SAP HCM support
Strong understanding of SAP HCM functionalities and HR processes
Ability to troubleshoot basic SAP errors and guide users effectively
Good communication, analytical, and problem solving skills
Willingness to work in a fast-paced environment and handle multiple queries