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The SAP FLM role at NTT DATA involves managing project delivery and ensuring operational excellence. The ideal candidate will have strong skills in SAP FLM, project management, and people management. Responsibilities include resource allocation, customer delivery oversight, and continuous improvement initiatives. A minimum of 7 years of experience is required, with opportunities for growth in a dynamic environment.
Job Responsibility:
Manage SS FLM group accountable for timely and accurate customer deliveries
Review support execution & reporting on various accounts and provide direction and guidance as needed
Ensure that team maintains high level of competence and operational excellence
take critical business decisions to meet customer expectations
Escalation point of contact for respective Account DM’s
Responsible for Continuous improvements & overall Delivery excellence
Requirements:
Strong skills in SAP FLM
Project management skills
People management skills
Minimum of 7 years of experience
Coordination with GRM/VMG/TA for timely fulfilments
Perform resource allocations and workload assignments according to delivery requirements
Responsible for achieving bench mark utilization of resources across SS pool
Responsible for periodic reviews, recognition & rewards for SS resources
Resource attrition management / retention
Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
Should also be able to take of SLA adherence, daily traiging and ticket updates