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Sap fico support lead

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Robert Half

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Location:
United States , San Jose

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a motivated SAP FICO Support Lead with 3–5 years of SAP Finance (FICO) functional experience to join our dynamic team. This role is ideal for someone who enjoys hands-on problem-solving, excels at supporting end users, and is ready to take on leadership responsibilities by managing a small team of managed support resources. The ideal candidate will have a solid foundation in SAP S/4HANA Finance, strong communication skills, and a customer service focus.

Job Responsibility:

  • Serve as the primary point of contact for SAP FICO break/fix support tickets, troubleshooting and resolving issues related to Finance modules (GL, AP, AR, Asset Accounting, Controlling, etc.)
  • Coordinate and manage a team of managed support resources (combination of India and U.S), ensuring timely ticket resolution and high-quality service delivery
  • Collaborate with business users and IT partners to clarify requirements, document issues, and communicate solutions
  • Escalate complex issues to senior team members, SAP (or other third-party vendors) when necessary, while maintaining ownership of the ticket lifecycle
  • Track support metrics, prepare status updates, and contribute to continuous improvement initiatives within the Finance support area
  • Assist with minor configuration changes, user training, and documentation updates as needed
  • Participate in regular meetings with business stakeholders and managed services partners

Requirements:

  • 3–5 years of hands-on SAP FICO (Finance) functional support experience, preferably with SAP S/4HANA
  • Experience handling break/fix support tickets and basic configuration in core Finance modules (GL, AP, AR, Asset Accounting, Controlling)
  • Strong analytical and troubleshooting skills, with attention to detail and a commitment to customer satisfaction
  • Ability to manage and coordinate a team of support resources (internal or external/managed services)
  • Excellent verbal and written communication skills
  • able to interact effectively with both technical and non-technical stakeholders
  • Bachelor’s degree in Accounting, Finance, Information Systems, or related field (or equivalent experience)
  • Proactive, organized, and able to prioritize tasks in a fast-paced environment

Nice to have:

  • Experience with SAP ticketing tools (e.g., ServiceNow, JIRA) and reporting
  • Exposure to integration with other SAP modules (MM, SD) or third-party systems
  • Prior experience training end users or creating support documentation
  • SAP certification in Finance or related areas
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
January 04, 2026

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