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Provide L2/L3 support for SAP FICO modules (Finance and Controlling)
Handle incident management, service requests, and problem resolution within agreed SLAs
Analyze and resolve issues related to GL, AP, AR, Asset Accounting, Bank Accounting, Cost Center Accounting, Profit Center Accounting, and Internal Orders
Perform root cause analysis and propose permanent fixes for recurring issues
Support month-end and year-end closing activities
Coordinate with technical teams (ABAP, Basis) for debugging and enhancements
Manage transport requests and ensure proper documentation
Work closely with business users to understand requirements and provide solutions
Assist in minor enhancements, configuration changes, and testing
Participate in system upgrades, patching, and regression testing
Knowledge of SAP Project Systems (PS) is preferable, but not mandatory
Closely work with offshore SAP MM Consultant(s) for HOTO