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SAP CX Consultant

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BASIC/DEPT®

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Location:
Netherlands , Amsterdam

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At DEPT®, we support brands in designing and implementing scalable CRM and customer data solutions. We’re looking for a SAP CX Consultant with experience in Emarsys and/or SAP Customer Data Cloud who can combine CRM execution with a solid technical understanding of data, identity, and integrations. You’ll be part of our CRM Practice, consisting of CRM Engineering, CRM Strategy, and CRM Activation. Together, we design, build, and bring customer journeys to life, combining strategy, technology, and execution to create meaningful, scalable customer experiences for brands like GANT, Inter Milan, bol.com, and Just Eat Takeaway.

Job Responsibility:

  • Translate lifecycle and campaign requirements into scalable SAP CX solutions
  • Build and manage customer segmentation and audiences in Emarsys and/or SAP CDC
  • Create, configure, and roll out automated customer journeys and CRM campaigns
  • Execute campaigns across email, push, and other supported channels
  • Configure customer profiles, identity, and consent flows in SAP Customer Data Cloud
  • Ensure accurate data flows between CDC, Emarsys, and connected systems
  • Perform QA, testing, and coordinated campaign go-lives
  • Monitor campaign and journey performance and support optimisation initiatives
  • Collaborate closely with CRM Strategy, Activation, and Engineering colleagues
  • Document configurations and follow SAP CX and CRM best practices

Requirements:

  • At least 2+ years of hands-on experience with SAP Emarsys and/or SAP Customer Data Cloud (CDC)
  • Strong understanding of CRM fundamentals: segmentation, journeys, and campaign execution
  • Experience working with customer data, identity, and consent (GDPR)
  • Comfortable working in a client-facing role with clear and confident communication skills
  • A structured, detail-oriented mindset with a balance between marketing and technology
  • Ability to work independently on smaller initiatives and collaboratively on larger programmes
  • A proactive attitude and curiosity to deepen your expertise in SAP CX and CRM ecosystems
What we offer:
  • A flexible, hybrid working policy (2-3 days from the office, depending on location)
  • Opportunity to work from abroad for 13 weeks a year
  • DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
  • Contribution to your health through the OpenUp platform
  • Gym and wellness discounts
  • Healthy lunches at the office
  • Discount on your lease bike
  • NS Business Card for hassle free-commutes

Additional Information:

Job Posted:
February 17, 2026

Work Type:
Hybrid work
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