SAP CS Consultant Job at AMBC (Hyderabad)

SAP CS Consultant

AMBC

Location:
India , Hyderabad

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced SAP CS (Customer Service) Consultant with strong expertise in SAP S/4HANA Customer Service module to support implementation, rollout, and support engagements in the Retail Electronics industry. The consultant will act as a Subject Matter Expert (SME) for Warranty, Service, and Repair processes. The role involves understanding business requirements, configuring SAP CS solutions, managing service-related master data, supporting testing activities, resolving production issues, and ensuring smooth service operations across stores and service centers.

Job Responsibility:

Understand and analyse existing business processes in SAP CS module and translate business requirements into functional solutions aligned with service and warranty best practices
Prepare detailed test scripts based on the Business Process Master List (BPML) and perform Unit Testing and Integration Testing for service scenarios
Validate existing CS master data and prepare required master data for testing and project activities
Test and validate standard Fiori Apps related to the SAP CS module in S/4HANA environments
Work closely with Customer Service stakeholders to ensure all service notifications, repair, and warranty scenarios are properly tested and documented
Document test results, prepare user manuals, maintain issue logs, and provide regular project updates to stakeholders
Monitor and validate background jobs, inbound and outbound queues, and resolve integration-related issues
Resolve production issues from stores, DCs, and Service Centers related to Service Notifications, Service Orders, warranty processing, and master data
Identify and clear queue failures, stuck IDocs, and stock status inconsistencies impacting service processes
Support rollout activities and post-go-live stabilization in the CS landscape

Requirements:

8–10 years of SAP experience with strong hands-on expertise in SAP CS and SAP SD (minimum 4 years in each), especially in retail service operations including Service Notifications, Repairs, and Service Orders
At least one full end-to-end ECC or S/4HANA SAP implementation as a CS Consultant, along with experience in rollout and support projects
Strong knowledge of Warranty Management, Serial Number Management, Equipment and Functional Location master data, and service repair processes
Hands-on experience in Service Notifications, Service Orders, Service Order Settlement, preventive and corrective maintenance planning, and integration with SD for billing and returns
Good understanding of maintenance task lists, Bills of Materials (BOMs), pricing, periodic billing, and return processes
Experience in interface monitoring, IDoc handling, background job validation, and resolving service-related system issues
Strong communication skills with the ability to work independently and collaborate effectively with service, store, and technical teams

Nice to have:

Knowledge of S/4HANA Activate Methodology
Experience in Advanced Return Management
Experience in activating and testing standard Fiori Apps related to CS module transactions
SAP Certification in CS or PM module
Working experience in SAP PM module
Prior experience working in Retail or Electronics industry environments

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

AMBC - All Job Offers

Job Link Share:

SAP CS Consultant

AMBC

Location:
India , Hyderabad

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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