Sap Crm Functional Consultant - Vois Job at Vodafone (Pune)

Sap Crm Functional Consultant - Vois

Vodafone

Location:
India , Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced SAP CRM Functional Consultant to support and enhance SAP CRM solutions across support and implementation projects. This role focuses on functional assessment, operational quality improvement, incident and problem management, and optimisation of CRM module usage while ensuring SAP best practices are consistently applied across the EVO systems. The individual will work closely with functional teams and stakeholders to ensure stable, efficient, and customer-focused CRM operations.

Job Responsibility:

Conduct SAP CRM functional assessments for support and implementation projects
Build and maintain a strong understanding of Interaction Agent and Administrator business roles
Provide an overview and functional input on organisational structures and rule customisation capabilities
Collaborate with functional teams to assess operational and quality-related issues, identify gaps, and manage effective closure plans
Perform error trend analysis and support structured problem management activities
Analyse CRM tickets to identify recurring issues and improvement opportunities
Provide incident and problem management resolution support in exceptional circumstances
Optimise the usage and performance of SAP CRM modules across the organisation
Ensure SAP best practices are adhered to while operating and supporting the EVO systems
Contribute to ongoing and special projects in a supporting functional capacity
Build and sustain strong, collaborative relationships with internal and external stakeholders
Deliver a highly customer-focused service, ensuring end-user processes are not delayed

Requirements:

Strong functional knowledge of SAP CRM in support and implementation environments
Experienced in operational issue assessment, quality improvement, and gap analysis
Comfortable working with complex system landscapes and understanding end-to-end configurations
Skilled in incident, problem, and error trend management within enterprise systems
Clear and confident communicator with effective facilitation and stakeholder engagement skills
Customer-focused, collaborative, and able to balance operational stability with continuous improvement

What we offer:

Exposure to large-scale SAP CRM landscapes within a global telecom organisation
Opportunities to contribute to transformation and optimisation initiatives
Collaboration with diverse, cross-functional, and international teams
A role that combines functional expertise with stakeholder impact and customer value delivery