Sap basis team lead

• Manage and act on all ticket types for the assigned customer, in a timely fashion
• Keep tickets updated at all times
• Join customer facing meetings and provide updates
• Maintain Technical documentation (e.g., RunBooks)
• Plan upcoming work, maintenance activities with customer
• Raise awareness to customer about product version availability and propose upgrade as appropriate
• Keep customer systems up-to-date with security notes
• Provide EWA and Capacity Planning Summary Quarterly
• Engage in Annual DR Tests and collaborate
• Raise awareness to team, Delivery Manager, and CDM about any work that may be considered Out of Scope
• Engage CDM for any additional work that has the potential for revenue growth
• Keep Manger informed about the state of customer in regular touchpoints
• Make Manager aware of any escalations immediately
• Follow appropriate guidelines to engage Incident Management Team in times of P1 issues
• Collaborate ideas with colleagues, participate in technical discussions with team to find solutions
• Work closely with offshore team on non-ITAR customers by transitioning work whenever possible
• When taking time off, ensure coverage by engaging backup TLO and Team Manager to inform them of all ongoing and upcoming activities
• Attend team meetings
• Assist team members with their growth and training
• Support our clients as SAP basis expert with thorough understanding of the latest SAP technology, tools, and architecture
• Identify, assesses, and solves complex SAP technology problems
• Perform system-wide analysis regarding the allocation of enterprise application technology and performance
• Develop analysis of technology architecture design in coordination with designers, architects, developers, and business analysts
• Assist in creating and modifying strategies, resolve problems and document issues and resolutions
• Ability to communicate technical issues, plans and solutions from both a business perspective and a technical perspective providing pros and cons for recommended solutions
• Manages small-medium sized teams and/or work efforts at a client
• Provide production support for implemented SAP S/4HANA Solution
• Perform HANA and BASIS support on SAP S/4HANA and provide issue resolutions for customer reported problems
• Perform testing for solutions delivered by the BASIS teams
• Follow approved processes and executes tasks (support and monitoring)
• Understanding of functionality and expected solution and resolutions
• Interface with software package vendor and other module consultants for issue resolution regarding standard functionality, technical solution
• Must possess a broad knowledge of all SAP applications, particularly touchpoints and integrations between different SAP modules and interfaces
• Perform root cause analysis, solution identification and implementation and be responsible for solution quality and SLA Adherence for issues handled

• Requires +10 years of experience in SAP S/4 HANA and SAP ECC Basis experience
• 2 SAP implementation full life-cycle experience
• Bilingual English/Spanish
• Bachelors in Computer Science or equivalent work experience
• Advanced English required

SAP Activate knowledge, training and/or SAP certification