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SAP Basis - ECS - Support Engineer

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Tech Mahindra

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Location:
India , Pune ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • SAP Basis - Incident Management
  • SAP Basis - Service Request
  • SAP Basis - Zero Outage Room

Requirements:

  • Bachelor’s or Higher Degree
  • 5 - 10 years in SAP BASIS & HANA DB
  • Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications
  • Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc
  • Willing to work in SAP Basis support and projects
  • Able to handle P1 and P2s on BASIS end
  • Should experience in Database Administration - Hana and Sybase
  • Should have knowledge in HA/DR setup
  • Update /Upgrade, migration and conversion concepts for NetWeaver & Non NetWeaver
  • Understanding and working experience in SLA/KPI tracking
  • Working experience in a global team with 24/7 support
  • De-escalation experience on IT incidents and requests
  • Management of multiple activities requiring cross team coordination

Nice to have:

  • Prior working experience in ECS
  • Experience in System Upgrade, Add-On Installation and handling the SSL certificates
  • Experience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc
  • Experience in handling the Managed Service Delivery model
  • Root Cause Analysis & Incident Resolution

Additional Information:

Job Posted:
May 16, 2026

Expiration:
August 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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