Sap basis digital customer engagement manager Job at Tech Mahindra (Mexico City)

Sap basis customer engagement manager

The Customer Engagement Manager role focuses on overseeing the customer lifecycl...

Location

Romania , Cluj

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 5-10 years of experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
Strong knowledge of IT Service Management, SAP Basis and SAP Application
Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
Proficiency in English (Written and verbal), additional (local) languages are plus
Excellent command of both spoken and written English and German

Job Responsibility

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Executes technical feasibility studies / solution reviews (if applicable)
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
Executes and supports problem management and continuous improvement

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or joining our accredited Coaching School
Epic parties or themed events

Fulltime

Client Delivery Manager

The Client Delivery Manager (CDM) plays a crucial role in managing customer enga...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent
5+ years experience in customer-facing role
Minimum one year experience in project management
3+ years experience in SAP Basis and/or infrastructure operation/development/Application Managed Services Service Delivery
SAP Technology/ Basis, Application implementation and/or operation experience
SAP consultant /SAP Project Manager experience with strong stakeholder management capability
Technical infrastructure know-how and technical understanding of virtualized system landscapes
Excellent customer/ escalation management skills
C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience)
Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success

Job Responsibility

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
Lead and own engagement-planning and program-planning activities

D&T Head of SAP COE

The Head of SAP COE will be responsible for establishing, leading, and evolving ...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or related field
SAP certifications (e.g., S/4HANA, Solution Architect, or COE leadership credentials) are highly desirable
15+ years of progressive experience in SAP leadership roles
Proven track record of leading SAP COE functions in large, complex international organizations
Hands-on experience in setting up and embedding SAP COE including governance frameworks, best practices, and operational processes
Strong exposure to SAP S/4HANA transformation programs, migrations, and multi-module deployments
Experience working with C-level stakeholders to define and execute SAP strategy aligned with business priorities
Demonstrated success in managing vendor relationships and negotiating large SAP-related contracts
Evidence of exceptional people leadership skills: trusted by teams, visible and engaged in daily activities, able to establish authority and inspire collaboration across multiple cultures
Deep expertise across SAP S/4HANA and related modules (FI/CO, MM, SD, PP, HR, SuccessFactors, Ariba, Concur, GRC, etc.)

Job Responsibility

Establish and lead the SAP Center of Excellence (COE) as the strategic and operational hub for all SAP-related initiatives
Define and implement the vision, mission, and operating model of the COE to ensure consistent delivery of value across business units and geographies
Partner with business leadership and IT stakeholders to align SAP strategy with enterprise business goals
Drive SAP roadmap development and execution, ensuring adoption of industry best practices, innovation, and digital transformation opportunities
Act as a visible and approachable leader, fostering trust, inclusion, and accountability within the COE team and across stakeholders
Design and embed governance frameworks, policies, and controls for SAP solution delivery, operations, and compliance
Define and enforce standards for SAP architecture, configuration, integration, and change management
Establish KPIs and metrics to measure effectiveness of SAP investments, service delivery, and COE performance
Lead continuous improvement by identifying emerging SAP capabilities, process enhancements, and automation opportunities
Act as a trusted partner to internal business stakeholders, ensuring SAP solutions enhance business processes and user experience

Client Delivery Manager

After initial cloud contract execution, the Client Delivery Manager (CDM) is the...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent
SAP Technology/ Basis, Application implementation and/or operation experience
SAP consultant /SAP Project Manager experience with strong stakeholder management capability
Technical infrastructure know-how and technical understanding of virtualized system landscapes
Excellent customer/ escalation management skills
C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience)
Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success
Fluency in English
5+ years experience in customer-facing role
Minimum one year experience in project management

Job Responsibility

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
Lead and own engagement-planning and program-planning activities

Client Delivery Manager

After initial cloud contract execution, the Client Delivery Manager (CDM) is the...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent
SAP Technology/ Basis, Application implementation and/or operation experience
SAP consultant /SAP Project Manager experience with strong stakeholder management capability
Technical infrastructure know-how and technical understanding of virtualized system landscapes
Excellent customer/ escalation management skills
C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience)
Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success
Fluency in English
5+ years experience in customer-facing role
Minimum one year experience in project management

Job Responsibility

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals
Lead and own engagement-planning and program-planning activities

Digital Customer Engagement Manager

The digital Customer Engagement Manager (dCEM) is responsible for E2E customer e...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Engineering graduate
Minimum 4+ years of overall work experience
Minimum 3 years of customer facing experience
Minimum 3 years of technical experience
Expertise in SAP S/4HANA

Job Responsibility

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Executes technical feasibility studies / solution reviews (if applicable)
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

Client Delivery Manager

After initial cloud contract execution, the Client Delivery Manager (CDM) is the...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent
SAP Technology/ Basis, Application implementation and/or operation experience
SAP consultant /SAP Project Manager experience with strong stakeholder management capability
Technical infrastructure know-how and technical understanding of virtualized system landscapes
Excellent customer/ escalation management skills
C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience)
Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success
Fluency in English
5+ years experience in customer-facing role
Minimum one year experience in project management

Job Responsibility

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
Lead and own engagement-planning and program-planning activities

Client Delivery Manager

After initial cloud contract execution, the Client Delivery Manager (CDM) is the...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent
SAP Technology/ Basis, Application implementation and/or operation experience
SAP consultant /SAP Project Manager experience with strong stakeholder management capability
Technical infrastructure know-how and technical understanding of virtualized system landscapes
Excellent customer/ escalation management skills
C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience)
Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success
Fluency in English
5+ years experience in customer-facing role
Minimum one year experience in project management

Job Responsibility

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
Lead and own engagement-planning and program-planning activities

Sap basis digital customer engagement manager

Tech Mahindra

Location:
Mexico , Mexico City

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

Expiration:
March 31, 2026

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March 21, 2026

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