CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Software Development

Sap Basis Customer Consultant

Romania, Cluj Employment contract · Job Posted May 11, 2026
Apply Position
Job Link Share

Job Description

This role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with the client. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.

Job Responsibility

  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiates digital service kick off for customers
  • Ensures periodic service reviews to track the service quality across a range of customers
  • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Executes technical feasibility studies / solution reviews (if applicable)
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Executes and supports problem management and continuous improvement
  • Support customer satisfaction surveys
  • Reviews SLA service credit cases
  • Supports commercial change requests
  • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime
  • Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by SAP - will be documented by the Supplier, reviewed and signed off by SAP and be fully part of the managed services orchestration
  • Systematic and faster onboarding of associates: mandatory trainings documentation
  • Assess the current skill level and plan for competency uplift: report to be shared on a quarterly basis
  • Enable continuous delta KTs on new topics and refresher sessions

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 5-10 years of experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)
  • Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
  • Strong knowledge of IT Service Management, SAP Basis and SAP Application
  • Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
  • Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
  • Understanding of escalation handling and procedures
  • Experience in working with cross-cultural and cross-functional teams or individuals
  • Proficiency in English (Written and verbal), additional (local) languages are plus
  • Strong knowledge of IT Service Management, SAP Basis and SAP Applications
  • Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
  • Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
  • Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
  • Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution
  • Cloud architecture and IT technical infrastructure know-how
  • Knowledge of/certification in one of Azure, AWS or GCP fundamentals
  • Experience with Migration, Upgrade projects esp. on S/4H Cloud.
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
  • Excellent command of both spoken and written English and German

Nice to have

  • Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc.
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals
  • additional (local) languages
  • Knowledge of/certification in one of Azure, AWS or GCP fundamentals
  • German language

What we offer

  • Smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Our projects have different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance – custom-made for you
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events for people and their families
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Sap Basis Customer Consultant

8 matching positions

IT Consultant in the field of SAP Technologies – SAP Basis & Cloud

We are a leading IT company in Europe with many years of expertise in scalable I...
Location
Location
Austria , Vienna
Salary
Salary:
70000.00 EUR / Year
aricoma.com Logo
Aricoma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed technical education and/or degree (Computer Science, Business Informatics, Business Administration) or comparable qualification
  • At least 5 years of professional experience, ideally in a similar position
  • Solid SAP and IT knowledge
  • Project management experience is an advantage
  • Experience with current SAP technologies is desirable (e.g., RISE)
  • Knowledge of or strong interest in system architectures
  • Good German and English language skills
  • Confident communication skills and a proactive working style
Job Responsibility
Job Responsibility
  • Customer support in the area of SAP Basis
  • Analysis, conception, and design of technical solutions for SAP-based applications
  • Technical implementation of SAP solutions
  • Technical system operations for customer system landscapes
  • On-call duty
What we offer
What we offer
  • Modern, centrally located office in Vienna with good public transport connections and parking facilities
  • Flexible working hours with the option of working from home and part-time arrangements
  • Meal vouchers and sports programs
  • Annual training and certifications
  • Team and company events such as participation in sports events and regular after-work or lunch meetings
  • Pluxee
  • Myclubs - sportvoucher/ approx. 20 vouch/mont/ company
  • Freshfood/ 1x week
  • Fulltime
Read More
Arrow Right

Sr. Consultant - SAP Basis HANA

YASH Technologies is a leading technology integrator specializing in helping cli...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
yash.com Logo
YASH TECHNOLOGIES CONSULTING INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5-7 years of experience in support, migration, upgrade, implementation projects in latest technologies
  • Maintain system performance, configuration, security measures, printing, and manage transports
  • Determine, recommend and implement necessary corrective and preventative actions
  • Implement monitoring solutions and monitor system performance throughout the landscape to determine necessary adjustments
  • Determine options and recommend enhancements involving custom design and optional and third party products to improve performance
  • Work with technical and development teams to address user requirements, coordinate system-wide updates, perform upgrades and apply patches
  • Diagnose, troubleshoot and resolve system issues, and request additional hardware when necessary
  • Plan, coordinate, and implement security measures to protect data, applications, software, and hardware
  • Identify and resolve security issues, maintain user accounts and access permissions, and manage user profiles
  • Configure, monitor, and maintain production systems for High Availability
Job Responsibility
Job Responsibility
  • Minimum 5-7 years of experience in support, migration, upgrade, implementation projects in latest technologies
  • Maintain system performance, configuration, security measures, printing, and manage transports
  • Determine, recommend and implement necessary corrective and preventative actions
  • Implement monitoring solutions and monitor system performance throughout the landscape to determine necessary adjustments
  • Determine options and recommend enhancements involving custom design and optional and third party products to improve performance
  • Work with technical and development teams to address user requirements, coordinate system-wide updates, perform upgrades and apply patches
  • Diagnose, troubleshoot and resolve system issues, and request additional hardware when necessary
  • Plan, coordinate, and implement security measures to protect data, applications, software, and hardware
  • Identify and resolve security issues, maintain user accounts and access permissions, and manage user profiles
  • Configure, monitor, and maintain production systems for High Availability
What we offer
What we offer
  • Flexible work arrangements
  • Free spirit and emotional positivity
  • Agile self-determination, trust, transparency, and open collaboration
  • All Support needed for the realization of business goals
  • Stable employment with a great atmosphere and ethical corporate culture
Read More
Arrow Right

SAP Basis- Customer Engagement Manager

This role is responsible for E2E customer engagement and delivery of contractual...
Location
Location
Romania , Cluj
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 5-10 years of experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)
  • Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
  • Strong knowledge of IT Service Management, SAP Basis and SAP Application
  • Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
  • Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
  • Understanding of escalation handling and procedures
Job Responsibility
Job Responsibility
  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiates digital service kick off for customers
  • Ensures periodic service reviews to track the service quality across a range of customers
  • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Executes technical feasibility studies / solution reviews (if applicable)
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
What we offer
What we offer
  • New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Early bird or night owl? Our projects have different working hours to suit your needs
  • Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
  • We want you to stay healthy! Enjoy our Private Health Insurance – it's custom-made for you
  • A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
  • Make the most of our epic parties or themed events – they're lovingly designed for our people and their families
  • Fulltime
Read More
Arrow Right

Sr. Consultant - SAP Basis HANA

YASH Technologies is a leading technology integrator specializing in helping cli...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
yash.com Logo
YASH TECHNOLOGIES CONSULTING INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5-7 years of experience in support, migration, upgrade, implementation projects
  • Maintain system performance, configuration, security measures, printing, and manage transports
  • Determine, recommend and implement necessary corrective and preventative actions
  • Implement monitoring solutions and monitor system performance throughout the landscape to determine necessary adjustments
  • Determine options and recommend enhancements involving custom design and optional and third party products to improve performance
  • Work with technical and development teams to address user requirements, coordinate system-wide updates, perform upgrades and apply patches
  • Diagnose, troubleshoot and resolve system issues, and request additional hardware when necessary
  • Plan, coordinate, and implement security measures to protect data, applications, software, and hardware
  • Identify and resolve security issues, maintain user accounts and access permissions, and manage user profiles
  • Configure, monitor, and maintain production systems for High Availability
What we offer
What we offer
  • Flexible work arrangements, Free spirit, and emotional positivity
  • Agile self-determination, trust, transparency, and open collaboration
  • All Support needed for the realization of business goals
  • Stable employment with a great atmosphere and ethical corporate culture
Read More
Arrow Right

Sap basis consultant

Walk-In Drive for experienced SAP BASIS Consultants. If you possess strong HANA ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good understanding of HANA system architecture
  • Knowledge on Linux operating system
  • HANA Installation and Administration experience
  • Backup’s maintenance using backint in Hana Studio
  • Stop and start the HANA Database Single and Multi-tenant during Maintenance window
  • Installing Hana 2.0 MDC end to end
  • Performing DB Client upgrade
  • Hana Version upgrade from Hana 1.0 to Hana 2.0
  • Hana Monitoring using Hana Studio by acting on Alerts
  • Applying licenses for HANA systems
Job Responsibility
Job Responsibility
  • You will be responsible for message processing, technical incident management, service- and change request management as well as problem management and root cause analysis
  • You will be performing installation, patching and upgrade activities
  • You will be responsible for performance monitoring and tuning, backup and restore as well as recovery procedures
  • You will ensure high availability of the systems including disaster recovery setup
  • Providing technical expertise and support in optimizing System Operation/ System Architecture
  • Support in development of concepts and tools to solve and prevent problems and to increase efficiency
  • Working in international teams and driving global knowledge transfer and documentation
  • You will conduct workshops and training courses (for customers) and ensure knowledge transfer within the team and supervise juniors and trainees
  • Planning, setup and implementation of technical migration projects and improvement of product and processes, complete your job
Read More
Arrow Right

SAP Basis Consultant

The SAP Basis Consultant role requires 3-6 years of experience in SAP Basis admi...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 - 6 years of professional experience in SAP Basis administration and architecture of SAP Application particularly S/4Hana, SAP HANA, NW JAVA
  • Sound administration knowledge in Pacemaker, S/4 HANA, JAVA, Cloud Connector, Celonis, BOBJ /BODS/Lumira, Fiori, Convergent Charging, SAP BW, SAP SCM
  • Customer Engagement, SAP Web dispatcher, SAP Mobile Platform, GSK Software Support
  • Hands on experience on SAP Convergent Charging, Web Dispatcher, SAP Cloud Connector
  • Hands-on experience in ABAP and JAVA system as a mandatory skill
  • Knowledge on other applications like BOBJ BI, BODS is must
  • Content server, Open Text will be added advantage
  • Knowledge on system copy and post migration activities
  • Hands-on experience in SSL implementations for Web dispatcher, BO, ABAP, JAVA systems
  • Strong troubleshooting skills
Read More
Arrow Right

SAP Basis Consultant

The SAP Basis Consultant role requires 3-6 years of experience in SAP Basis admi...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 - 6 years of professional experience in SAP Basis administration and architecture of SAP Application particularly S/4Hana, SAP HANA, NW JAVA
  • Sound administration knowledge in Pacemaker, S/4 HANA, JAVA, Cloud Connector, Celonis, BOBJ /BODS/Lumira, Fiori, Convergent Charging, SAP BW, SAP SCM
  • Customer Engagement, SAP Web dispatcher, SAP Mobile Platform, GSK Software Support
  • Hands on experience on SAP Convergent Charging, Web Dispatcher, SAP Cloud Connector
  • Hands-on experience in ABAP and JAVA system as a mandatory skill
  • Knowledge on other applications like BOBJ BI, BODS is must
  • Content server, Open Text will be added advantage
  • Knowledge on system copy and post migration activities
  • Hands-on experience in SSL implementations for Web dispatcher, BO, ABAP, JAVA systems
  • Strong troubleshooting skills
Read More
Arrow Right

SAP Basis Consultant

The SAP Basis Consultant role requires 3 to 6 years of experience in SAP Basis a...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 6 years of professional experience in SAP Basis administration and architecture of SAP Application particularly S/4Hana, SAP HANA, NW JAVA
  • Sound administration knowledge in Pacemaker, S/4 HANA, JAVA, Cloud Connector, Celonis, BOBJ/BODS/Lumira, Fiori, Convergent Charging, SAP BW, SAP SCM
  • Customer Engagement, SAP Web dispatcher, SAP Mobile Platform, GSK Software Support
  • Hands on experience on SAP Convergent Charging, Web Dispatcher, SAP Cloud Connector
  • Hands-on experience in ABAP and JAVA system as a mandatory skill
  • Knowledge on other applications like BOBJ BI, BODS is must
  • Knowledge on system copy and post migration activities
  • Hands-on experience in SSL implementations for Web dispatcher, BO, ABAP, JAVA systems
  • Strong troubleshooting skills
  • HANA XSA content server upgrade
Read More
Arrow Right