Sap Basis Analyst Job at NTT DATA (Hyderabad)

Job Description

As a SAP Basis Analyst at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications. Your role includes managing client applications, resolving incidents, and executing maintenance activities. Strong communication skills and a client-focused mindset are essential for success in this position.

Job Responsibility

Provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies
Proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs)
Monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents
Working on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed
Executing approved maintenance activities such as patching and making configuration changes
Providing support to clients via phone or chat
Creating and updating knowledge articles to help streamline processes and improve service delivery
Opportunities for work optimization, including automation and process improvements
Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests

Requirements

Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
Strong planning skills, with the capability to anticipate and adapt to changing circumstances
A client-focused mindset, with the ability to understand and prioritize client needs
The ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
A positive outlook, even when working under pressure or putting in longer hours as needed
A bachelor’s degree in information technology/computing, or equivalent work experience

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Sap Basis Analyst

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