SAP Basis Admin

• Deliver L2/L3 technical support for SAP BASIS infrastructure in compliance with SLAs and KPIs
• Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web applications hosted on Azure
• Perform system upgrades, kernel patching, add on installations, and SSL certificate management
• Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management
• Execute BASIS operations such as system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services
• Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de escalation
• Monitor system performance, memory usage, and troubleshoot critical issues across SAP landscapes
• Participate in root cause analysis (RCA), documentation, and continuous improvement initiatives
• Coordinate with cross functional teams for seamless delivery of services in a 24/7 global support model
• Track and report SLA/KPI metrics
• ensure compliance with ITIL best practices
• Support onboarding and mentoring of junior team members
• contribute to knowledge sharing and team enablement
• Stay current with SAP technologies, tools, and industry trends
• actively pursue cross skilling opportunities
• Participate in team meetings, service reviews, and operational governance forums

• Bachelor’s or Higher Degree
• Strong hands on experience in SAP BASIS administration (5–10 years)
• Proficiency in managing S/4HANA, Solman, BTP, and SAP Web applications
• Expertise in HANA and Sybase database operations
• Solid understanding of system architecture, performance tuning, and memory management
• Experience in managed service delivery and global support environments
• Familiarity with ITIL processes and SLA/KPI tracking
• Excellent troubleshooting, documentation, and communication skills
• Ability to work in high pressure scenarios and coordinate across teams
• Willingness to work in rotational shifts and support critical business operations

Prior experience in ECS (Enterprise Cloud Services)