SAP Application Support Analyst 1

• Coordinate with customer to determine functional requirements and determine technical solutions for SAP based products
• Analyze SAP data in support of proposed projects, business cases, and system requirements
• Coordinate with customers and/or technical staff to resolve issues with software applications
• Use accepted project management, application development and documentation standards and processes
• Test, implement, document and maintain SAP Based software applications
• Work as a member of a team and provide support for applications
• Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
• Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
• Identify what the customer is trying to accomplish
• Use available knowledge & resources to provide possible solutions
• Document client issue and process of resolution
• Handle incoming support inquiries

• Ability to analyze a problem and direct appropriate course of action
• Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
• must be service-oriented
• 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
• 1+ years of experience as SAP End User (preferably in AA, AP, AR or GL)
• Knowledge of the standard financial transactions in SAP
• Experience with SAP posting transaction
• Bachelor’s degree in related field

2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.