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Join NTT DATA as a SAP Analyst, where you will provide essential support for critical software applications. This entry-level role requires a bachelor’s degree in information technology or equivalent experience. You will monitor applications, resolve incidents, and execute maintenance activities while ensuring client satisfaction. Strong communication and planning skills are essential for success in this dynamic environment.
Job Responsibility:
Monitor and manage client applications
Respond to service requests
Resolve low-complexity incidents
Work on the first line of support
Execute approved maintenance activities such as patching and making configuration changes
Provide support to clients via phone or chat
Create and update knowledge articles
Opportunities for work optimization, including automation and process improvements
Occasionally contribute to project work
Be involved in implementing and delivering disaster recovery functions and tests
Requirements:
Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
Strong planning skills, with the capability to anticipate and adapt to changing circumstances
A client-focused mindset, with the ability to understand and prioritize client needs
The ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
A positive outlook, even when working under pressure or putting in longer hours as needed
A bachelor’s degree in information technology/computing, or equivalent work experience