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Sap Ams Service Delivery Manager

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NTT DATA

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The SAP AMS Service Delivery Manager role requires extensive experience in managing SAP Application Management Services, focusing on pre-sales, solutioning, and service delivery. Candidates should have a strong understanding of SAP systems and proven leadership capabilities. A bachelor’s degree in a relevant field and ITIL certification are essential. The position involves overseeing service delivery, managing teams, and collaborating with stakeholders to drive service excellence.

Job Responsibility:

  • SAP AMS Pre‑Sales Skills: Strong experience supporting SAP AMS pre‑sales cycles, including solution scoping, effort estimation, and proposal development
  • Ability to design value-driven AMS delivery models aligned with client business objectives, including hybrid, offshore/onshore, and outcome-based models
  • Extensive experience presenting Service Delivery and AMS transformation roadmaps to C‑suite, program leaders, and procurement teams
  • Skilled in creating RFP/RFI responses, pricing models, resource pyramids, SLAs, and KPIs for AMS engagements
  • Expertise in conducting client workshops, fit–gap assessments, and service discovery sessions to identify AMS opportunities
  • Ability to collaborate with Sales, Presales, Solution Architects, and Delivery teams to shape winning AMS propositions
  • Demonstrated success in client demos, bid defences, and orals, articulating SAP AMS value proposition, operating model, and governance framework
  • Familiarity with competitive landscape and ability to differentiate AMS offerings against competitors
  • SAP AMS Delivery Skills: Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks
  • Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement
  • Managing service costs and improving productivity for complex customer contracts
  • Identifying and defining requirements for new services in collaboration with customers
  • Ensuring all services are professionally introduced and accepted into service
  • Driving continual improvement of Service Delivery standards and practices for customer contracts
  • Innovating and contributing to the broader service delivery community
  • Supporting proposal development and bid activities, especially in the gas and utilities sector
  • Managing SAP release cycles, including planning, coordination, and execution of releases across environments
  • Ensuring release governance, quality assurance, and compliance with change management protocols
  • Drive DevOps adoption in SAP landscapes, including automation and streamline release processes using CI/CD pipelines
  • Understanding of various monitoring and testing tools

Requirements:

  • Extensive experience leading SAP Application Management Services (AMS) across pre‑sales, solutioning, transition, and steady‑state delivery
  • Strong capability in shaping AMS deals through scoping, effort estimation, pricing, SLA definition, and value‑based operating models
  • Adept at designing and presenting AMS transformation roadmaps, delivery frameworks, and governance structures to senior stakeholders
  • Proven track record managing large SAP AMS engagements end‑to‑end, including resource planning, demand/supply management, risk mitigation, contract adherence, and continual service improvement
  • Skilled in collaborating with sales, architects, and delivery teams to build winning AMS proposals and ensuring seamless mobilization and steady-state service delivery
  • Leadership: Proven ability to lead diverse teams, delegate tasks, and motivate team members
  • Problem-Solving: Exceptional analytical skills to diagnose issues and implement solutions
  • Communication: Strong verbal and written communication skills for engaging with clients and stakeholders
  • Customer Focus: Dedication to delivering superior service and building long-term client relationships
  • Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
  • 10+ years of experience in SAP service delivery management & AMS presales or related roles
  • Strong understanding of SAP systems (e.g., S/4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.0), with familiarity in other ERP systems as an advantage
  • Knowledge of ServiceNow
  • ITIL accreditation or equivalent, and SAP RUN methodology expertise
What we offer:
  • We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
  • We also offer the opportunity to have flexible work options

Additional Information:

Job Posted:
March 01, 2026

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