Salesforce Transformation Manager, Citi

Citi

Location:
United Kingdom, London

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Citi is undergoing a Transformation to modernize and simplify the bank. This role involves utilizing Salesforce as a core platform to lead projects, enhance sales processes, and manage system integrity and cross-functional improvements. Successful candidates will be part of a global team driving change within a prominent financial services organization.

Job Responsibility:

Leading cross-functional transformation projects using Salesforce as the core foundation
Working with internal stakeholders to create and execute configurations that support business priorities and initiatives
Providing training to Salesforce users as required, to help expand knowledge and skills across the organization
Working with the Technology team and other partners to manage data integrations with 3rd party tools
Developing cross functional process improvements using Salesforce
Performing regular internal system audits and preparing for upgrades
Ability to build proof of concepts (POC) using Salesforce and work in partnership with Technology to implement scalable solutions
Guide Technology teams in utilising standard, out of the box solutions, as opposed to custom built functionalities
Monitoring and ensuring data quality and integrity

Requirements:

Previous experience as a Salesforce Administrator/Salesforce Consultant
Certifications: Salesforce Certified Administrator or better (Platform App Builder, Advanced Administrator)
Experience with Marketing Cloud, Tableau, Omnistudio, Financial Services Cloud or any other Salesforce products a plus
Knowledge of APEX, Force.com SOQL Triggers and Visual Force Page development a plus
Excellent organizations skills
ability to accomplish multiple tasks with efficiency through prioritization of duties
Experience leading cross-functional projects
Excellent verbal and written communications skills
Proven analytical, critical thinking, and conceptual skills
Financial acumen is a plus
Excellent interpersonal skills
Demonstrated ability to synthesize information and drive results with a high sense of urgency
Must be comfortable with uncertainty and working in a large, complex organization
Must be able to work independently with minimal direction / supervision

Nice to have:

Experience with Marketing Cloud, Tableau, Omnistudio, Financial Services Cloud or any other Salesforce products
Knowledge of APEX, Force.com SOQL Triggers and Visual Force Page development
Financial acumen

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Salesforce Transformation Manager