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Zenkraft is looking for a Salesforce Trailblazer and Customer Community Manager to help drive operational excellence across the organization while leveraging Salesforce as a core platform for scale, particularly with our 700+ customers. In this role, you’ll partner closely with Sales, Customer Success, Marketing, and Finance to optimize processes, improve visibility, and ensure the business is operating smoothly and efficiently. You’ll be a trusted advisor, systems thinker, and hands-on problem solver—someone who loves turning complexity into clarity and action.
Job Responsibility:
Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance
Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy
Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency
Lead a large-scale customer community, act as the in-house Salesforce Experience Cloud authority, and partner with all teams to deliver reporting and customer understanding that drive better decision-making
Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform
Help streamline business processes surrounding case management, documentation updates, and customer discussion forums
Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making
Translate business requirements into scalable Salesforce and operational solutions
Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution
Support revenue operations, including pipeline management, renewals, forecasting, and reporting
Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions
Stay current on Salesforce platform enhancements and recommend improvements that unlock business value
Requirements:
2+ years of experience as a Salesforce Trailblazer
Strong hands-on experience with Salesforce administration, including reporting, automation (Flows, Flows, Flows), data models, permissions, and overall org maintenance
Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base is preferred
Salesforce certifications are a plus
Proven ability to design and scale operational processes that support growth
Exceptional analytical and problem-solving skills with strong attention to detail
Excellent communication skills, with the ability to work effectively with executives and cross-functional teams
Comfortable owning initiatives end-to-end and operating with a high degree of autonomy
Experience supporting teams
Legally authorized to work and reside in the US, the UK, or Eastern Europe
Nice to have:
Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base
Salesforce certifications
What we offer:
Ownership: Significant autonomy and responsibility over how the business operates and scales
Impact: Direct influence on revenue, efficiency, and customer experience
Connection: A close-knit remote team that invests in strong relationships and meets annually in person
Challenge: A fast-paced environment solving meaningful, complex problems