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Bringg Logo Bringg · IT - Administration

Salesforce Trailblazer and Customer Community Manager

United States 80800.00 - 105000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Zenkraft is looking for a Salesforce Trailblazer and Customer Community Manager to help drive operational excellence across the organization while leveraging Salesforce as a core platform for scale, particularly with our 700+ customers. In this role, you’ll partner closely with Sales, Customer Success, Marketing, and Finance to optimize processes, improve visibility, and ensure the business is operating smoothly and efficiently. You’ll be a trusted advisor, systems thinker, and hands-on problem solver—someone who loves turning complexity into clarity and action.

Job Responsibility

  • Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance
  • Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy
  • Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency
  • Lead a large-scale customer community, act as the in-house Salesforce Experience Cloud authority, and partner with all teams to deliver reporting and customer understanding that drive better decision-making
  • Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform
  • Help streamline business processes surrounding case management, documentation updates, and customer discussion forums
  • Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making
  • Translate business requirements into scalable Salesforce and operational solutions
  • Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution
  • Support revenue operations, including pipeline management, renewals, forecasting, and reporting
  • Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions
  • Stay current on Salesforce platform enhancements and recommend improvements that unlock business value

Requirements

  • 2+ years of experience as a Salesforce Trailblazer
  • Strong hands-on experience with Salesforce administration, including reporting, automation (Flows, Flows, Flows), data models, permissions, and overall org maintenance
  • Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base is preferred
  • Salesforce certifications are a plus
  • Proven ability to design and scale operational processes that support growth
  • Exceptional analytical and problem-solving skills with strong attention to detail
  • Excellent communication skills, with the ability to work effectively with executives and cross-functional teams
  • Comfortable owning initiatives end-to-end and operating with a high degree of autonomy
  • Experience supporting teams
  • Legally authorized to work and reside in the US, the UK, or Eastern Europe

Nice to have

  • Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base
  • Salesforce certifications

What we offer

  • Ownership: Significant autonomy and responsibility over how the business operates and scales
  • Impact: Direct influence on revenue, efficiency, and customer experience
  • Connection: A close-knit remote team that invests in strong relationships and meets annually in person
  • Challenge: A fast-paced environment solving meaningful, complex problems
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