Salesforce Technical Lead / Release Manager Job at Tier4 Group (Atlanta)

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...

Location

Australia , St Leonards

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
Demonstrated experience managing, coaching and mentoring a team
High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
Special expertise in leading and communicating with technical resources
Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and develops processes
Strong planning and organising skills with the ability to priorities tasks to meet deadlines

Job Responsibility

Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Fulltime

Support Operations Technical Program Manager

We are seeking a highly skilled, dynamic, and motivated Technical Program Manage...

Location

United States , RTP

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
Experience with support tools and technologies is highly desirable
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
Proven track record of successfully managing complex technical programs and projects
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
Proven track record in program management, execution, change management, and cross-functional stakeholder management
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns

Job Responsibility

Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
Manage prioritized projects outlined in the Customer Success roadmap
Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
Identify opportunities for process improvements within customer support and own follow-up where needed
Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
Keep CS runbooks and SOPs up-to-date
Communicate between customer support and engineering teams

Fulltime

Sfcc Technical Lead

The SFCC Technical Lead is primarily responsible for producing quality, on-budge...

Location

Salary:

Not provided

Grinteq

Expiration Date

Until further notice

Requirements

10+ years of experience with software development
5+ years of experience with Salesforce Commerce Cloud (ex Demandware), ideally holding a leadership role on at least 2 full-scale projects
Strong knowledge and experience with integrations to back-end systems, in particular other systems in the Salesforce landscape
Ability to come up with accurate development estimates based on high-level business and/or technical requirements
Excellent knowledge of design patterns, OOP, coding standards, algorithm performance & optimization
Good understanding of data structures, JavaScript, RESTful JSON, browser-based DOM manipulation
Extensive experience with debugging, reuse, source code, management strategies (e.g. forking, branching), and release management
Knowledge of interactions with enterprise 3PL solutions (ERP, CRM, OMS, PIM) using web services & job
Experience with production launch readiness and cloud-based deployment models
Excellent knowledge of performance optimization techniques

Job Responsibility

Work with client’s IT organization to establish technology strategy at an application level
Facilitate group discussions and lead client requirement activities
able to translate user requirements into functional specifications for development teams
Establish high, mid and micro level plans and set technical direction for a small team
lead the estimation effort for projects
work to identify and manage risk and control scope
Strong knowledge and expertise regarding SFCC Platform gained in direct interaction with our projects
Leads teams of 2- 5 members to deliver to the highest quality, exceeding customer expectations
Work closely with a local team to create high quality e-commerce sites built on the SFCC platform
Analyze client business needs and recommend innovative solutions that leverage technology to provide market differentiation, efficiency improvements, and better user experiences

What we offer

A decent salary level which allows you to think about our mutual success and not about tomorrow
Flexible working hours. You create your own schedule
Possibility to work remotely. You prefer home office or traveling around? Easy, that's exactly how we operate

Manager, Technical Customer Support, Cloud

Palo Alto Networks is looking for an experienced enterprise support delivery man...

Location

United States , Santa Clara

Salary:

130200.00 - 210575.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

7+ years in technical support
At least 2 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Strong understanding of cloud security principles and best practices
Experience with cloud platforms such as AWS, Azure, or GCP
Broad technology experience, including knowledge of Kubernetes concepts such as pods, services, deployments
Working with container runtimes such as docker and containers
Experience with CI/CD processes (Jenkins, Azure DevOps, etc) container environments, security processes, cloud risk and compliance, and public clouds
Expertise in integrating with diverse technologies and vendor solutions such as SSO, SIEM, APIs, Container Registries

Job Responsibility

Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives
Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business
Ability to achieve the customer satisfaction goals
Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles
Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition
Provide appropriate technical and soft skills training and mentoring
Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels
Create consistent onboarding training programs are used and delivered effectively
Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports
Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals

What we offer

restricted stock units
bonus
employee benefits

Fulltime

Salesforce Functional Lead

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering
4+ years of hands-on functional experience with the Salesforce Platform, ideally in a consulting or product ownership capacity
Proven track record of leading Salesforce projects, from requirements gathering to go-live and adoption
Strong expertise in Salesforce Sales Cloud, Service Cloud, and advanced configuration (Flows, Validation Rules, Process Automation)
Familiarity with Apex, SOQL, and Lightning Web Components
ability to collaborate effectively with developers
Solid understanding of business processes across sales, account management, customer service, and/or marketing
Strong analytical, organizational, and presentation skills, with the ability to translate complex business requirements into clear, actionable solutions
Experience managing stakeholders, priorities, and dependencies in an agile product development environment
A proactive, problem-solving mindset with a high sense of ownership, urgency, and adaptability

Job Responsibility

Deeply understand our business model, technology stack, and team workflows to lead and drive Fever’s internal Salesforce development and optimization projects
Partner with business stakeholders to analyze, document, and improve processes across Sales, Operations, Billing, Legal, Operations, and Customer Service
Design and implement scalable Salesforce CRM-based solutions, focusing on functional design, advanced configuration, and collaboration with technical teams for Apex and Lightning Web Components development
Translate business requirements into clear user stories, functional specifications, and solution designs
Lead end-to-end Salesforce initiatives including requirements gathering, solution design, configuration, testing, deployment, and post-release support
Stay up to date with Salesforce releases and industry best practices, proactively identifying opportunities for optimization and innovation
Act as a subject matter expert (SME), coaching colleagues and championing Salesforce best practices across the organization
Display strong leadership, stakeholder management, and communication skills, ensuring alignment across multiple departments

What we offer

40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English and/or Spanish Lessons
Gympass membership
Free food, drink and fruit at the office
Possibility to receive in advance part of your salary by Payflow

Fulltime

Salesforce Architect

The Salesforce Solution Architect & Developer at Avanos is responsible for both ...

Location

United States , Alpharetta; Atlanta

Salary:

107000.00 - 179000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field
10+ years of CRM industry experience, with the majority focused on Salesforce architecture and implementation
Expertise in Salesforce clouds including Sales, Service, Experience, and Data Cloud
Strong project management skills, with experience managing Salesforce solution implementations
Proficiency in Salesforce configuration, Apex, SOQL, SOSL, XML, HTML, JSON, Visualforce, JavaScript, and development of Lightning Components (LWC)
Experience with API integrations (REST, SOAP) and third-party application integrations
Expertise of Salesforce security, data modeling, and system architecture
Excellent written and verbal communication skills, with the ability to collaborate across technical and non-technical teams
Up-to-date knowledge of Salesforce releases, features, and industry best practices

Job Responsibility

Design scalable, high-performance Salesforce solutions that align with business needs
Define data models, security frameworks, and integration architectures to ensure system integrity
Develop a multi-cloud Salesforce strategy across Sales, Service, Experience, and Data Cloud
Ensure compliance with security best practices, governance policies, and regulatory requirements
Establish and enforce Salesforce best practices, coding standards, and DevOps methodologies
Define and validate non-functional (technical) requirements while ensuring traceability between requirements and application architecture/design
Identify business process changes and application architecture decisions to optimize Salesforce functionality
Build and maintain custom Apex classes, Lightning Web Components (LWC), Visualforce pages, and automation processes (Flows & Triggers)
Develop and deploy new and existing Apex, Visualforce, JavaScript, and Lightning Components
Customize and configure Salesforce features, objects, workflows, validation rules, and page layouts to support business requirements

What we offer

attractive incentive compensation program
comprehensive and competitive range of benefits
health care benefits
retirement plans
work/life benefits
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
benefits on day 1
free onsite gym
onsite cafeteria
uncapped sales commissions

Fulltime

Senior Manager, Knowledge Strategy

SiriusXM is looking for an experienced Knowledge & Digital Success Strategist to...

Location

United States , New York

Salary:

100000.00 - 128000.00 USD / Year

SiriusXM

Expiration Date

Until further notice

Requirements

7+ years of experience in KCS program management
Knowledge of KCS: KCS Practices v6 Certified
Proficient in content or knowledge management systems (e.g., Salesforce Knowledge, Contentful, Google Drive, Confluence, or similar) and CRM integrations
Content strategy, and/or digital self-service experience, preferably in a customer-focused industry
Project Management: Proven ability to manage complex projects from inception to completion, ensuring timelines, budgets, and quality standards are met
Analytical Skills: Strong data analysis skills, with experience leveraging web analytics tools (e.g., Google Analytics, Adobe Analytics) to inform strategy
Communication: Excellent written and verbal communication skills, with a knack for translating complex concepts into clear, accessible language
Collaboration: Strong interpersonal skills, with experience working cross-functionally in fast-paced, agile environments
Familiarity with SEO best practices for content optimization
Demonstrated experience supporting or partnering with contact center/BPO operations, with insight into industry processes and best practices

Job Responsibility

Lead the end-to-end Knowledge-Centered Service (KCS) program, shaping strategy to drive adoption across the organization
Manage the KCS Council, serve as an advocate for industry-leading practices, and maintain KCS v6 Certification
Be a strategic partner to internal teams, embedding KCS principles into day-to-day workflows and overseeing key metrics
Co-own the vision and execution of our Help Center strategy, optimizing site architecture for intuitive self-service
Collaborate with cross-functional partners (UX/UI, developers, product managers)
Use analytics and user feedback to refine the experience
Explore opportunities to extend help content across digital touchpoints
Be the Knowledge Admin, helping to design and configuration of our knowledge base within Salesforce Service Cloud and Experience Cloud
Translate user needs into actionable deliverables, collaborate with technical teams, and ensure seamless functionality during releases
Leverage AI to enhance the creation and delivery of content

What we offer

Eligible for discretionary short-term and long-term incentives.

Fulltime

Senior Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization
Experience managing F500 accounts
Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams
Confident and engaging presentation skills
Ability to quickly grasp and distinctly explain technological and business concepts
Strong verbal & written communication skills
Collaborative, persistent and self-directed
Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry
Familiarity with Salesforce Development Ecosystem
Proficiency using Salesforce, JIRA, GIT, & Zoho

Job Responsibility

Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Where risks may exist, create an Action Plan to drive customers back on track
Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions
Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success
Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
Drive new opportunities within your book of business
Guide customers through significant service milestones such as upgrades, new releases, and new features
Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects

Fulltime

Salesforce Technical Lead / Release Manager

Tier4 Group

Location:
United States , Atlanta

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Salesforce Technical Lead / Release Manager

Salesforce Technical Team Lead

Support Operations Technical Program Manager

Sfcc Technical Lead

Manager, Technical Customer Support, Cloud

Salesforce Functional Lead

Salesforce Architect

Senior Manager, Knowledge Strategy

Senior Customer Success Manager

Salesforce Technical Lead / Release Manager

Tier4 Group

Location:United States , Atlanta

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Salesforce Technical Lead / Release Manager

Salesforce Technical Team Lead

Support Operations Technical Program Manager

Sfcc Technical Lead

Manager, Technical Customer Support, Cloud

Salesforce Functional Lead

Salesforce Architect

Senior Manager, Knowledge Strategy

Senior Customer Success Manager

Location:
United States , Atlanta

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
January 10, 2026