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The Salesforce Technical Architect role involves leading the design and implementation of Salesforce solutions, ensuring project success through effective architecture and governance. This remote position requires flexible availability during critical project phases.
Job Responsibility:
Own end-to-end architecture and solution design decisions
Provide and/or review solution/design for every user story tracked in ADO
Drive design governance
Resolve design blockers quickly with dev teams and stakeholders
Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Agentforce agents, custom development
Provide end-to-end architectural and solutioning leadership for a highly complex, Agentforce implementation built on an existing multi-cloud Salesforce footprint (Sales, Service)
Be accountable for the project success and responsible for the design, architecture and best practices
Own end-to-end solution architecture, including integration orchestration, dependency management, prompt framework design for Agentforce, Lightning and Apex development oversight, and integration with external systems
Engage executive stakeholders, product owners, and enterprise architects to align solution strategy with organizational roadmap
Partner with the DevOps resource to support deployment planning, CI/CD pipeline execution with tools like Flosum, release management, and environment governance
Act as bridge between project team and Salesforce Product Management team members
Ensure UPS Capability Roadmap and Salesforce Product Roadmap are aligned
Evangelize the Salesforce platform capabilities
Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions
Lead solution design workshops, validate solution feasibility to address business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies
Build the acceptance criteria for the project collaboratively with the customer and get approved
Lead and develop any required proofs of concept to validate the solution options
Advise on best practices to UPS and gain consensus among business-IT stakeholders
Provide advisory support for the implementation of Agentforce and Service Cloud Voice features and resolution of technical Salesforce-related issues
Advise on the development of prompts and LWCs required to meet the business requirement
Support UAT planning and guide development team in performing root cause analysis, resolving defects
Support deployment activities in partnership with DevOps, including release validation, smoke testing, and rollback planning
Requirements:
12+ years Salesforce Technical Architecture experience
Experience implementing telephony integration in integrating Salesforce Service Cloud Voice with Avaya, including CTI strategy, call routing architecture, event handling, and telephony data synchronization
In-depth knowledge of Service Cloud Voice LWC toolkit API, events, and Salesforce authentication flows is required