Salesforce Technical Analyst Jobs

Salesforce Technical Analyst

Blue Cross Blue Shield of Arizona

Location:
United States , Phoenix

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures; and provides post-implementation review for systems and reporting to support customers and management.

Job Responsibility:

Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures
and provides post-implementation review for systems and reporting to support customers and management.
Track and resolve basic or routine processing problems, coordinating with all areas.
Research, analyze, track and resolve basic production problems.
Develop business objectives, processing requirements, and technical specifications.
Analyze files and map data from one system to another.
Responsible for production cycles, solving production incidents and notification of problems.
Write SQL queries needed for production support.
Develop basic test data.
Process test files and analyze test results.
Perform execution of test cases/scripts
document results, log defects, and regression testing of defects.
Perform test execution and defect reporting utilizing testing tools.
Assist with root cause analysis and triage of key/critical defects for quick turn-around.
Monitor and track traceability of business requirements to text execution.
Participate in defect review meetings to explain and/or demonstrate defects.
Develop and maintain SQL queries to test results and to create mock up data for testing and reporting.
Learn business and systems data and process flows
and how they affects surrounding systems and operational areas.
Research and analyze application procedural problems and provide recommendations for improvements and changes.
Develop functional & technical specifications, logic flows and other documentation as applicable.
Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, work flows and procedures.
Review computer system capabilities, workflow and scheduling limitations to determine if requested application or application change is possible within the existing system.
Translate business needs into technical solutions with knowledge of programming languages (SQL, C# or VB.net, ETL, SOA, and OLAP).
Participate in maintaining operational and disaster-recovery procedures.
Write or modify procedures for internal use, operational procedures, and computer operations, as applicable.
Participate on small to large scoped projects.
Use sound project management methodology and demonstrate solid time management skills.
Create and deliver presentations.
Monitor and create priority list(s) that are agreed to by user management.
Research, analyze, track and resolve moderately complex production problems.
Work with IT Infrastructure team to develop and implement effective production monitoring.
Ensure the department leverages internal tools and applications effectively.
Build, support, and maintain moderately complex processes, programs, and data.
Participate or lead medium to large scoped projects.
Create moderately complex ad-hoc reports for internal usage and external usage.
Develop project plans, time estimates and project schedules based on prioritization and business requirements.
Research and become proficient in one or more applications or data marts.
Research, analyze, track and resolve high complex production problems
Work with IT Infrastructure team to develop and implement effective production monitoring.
Ensure the department leverages internal tools and applications effectively
Build, support, and maintain moderately complex processes, programs, and data
Participate or lead Large scoped projects
Create complex ad-hoc reports for internal usage and external usage
Develop programs, time estimates and project schedules based on prioritization and business requirements
Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.
Research, analyze, track and resolve complex production problems.
Build, support, and maintain complex processes, programs, and data.
Evaluate high-level project information and assess project components to forecast work effort required.
Provide peer-level review and mentoring to levels 1 – 3.
Participate and/or lead complex technical projects.
Create complex ad-hoc reports for internal usage and external usage.
Act as a subject matter expert in two or more of areas as assigned: BI Production Reporting
Application Architecture
Application Architecture and Support
Training
Act as primary operational contact for internal and external customers when needed or in the absence of manager.
Ensure Service Level Agreements between department and operational or technical areas are met.
Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams.
Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers
Provide timely feedback to team member on performance.
Assist the manager in the day-to-day operations of the department.
Maintain current on new developments in technology-related industries.
Participate in corporate quality and data governance programs.
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation.
Participate in on-call rotation.
Perform all other duties as assigned.

Requirements:

1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Lev 1)
3 years of experience in computer technology and/or information systems (Lev 2 – 4)
2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)
High-School Diploma or GED in general field of study (All Levels)

Nice to have:

2 years of experience in computer technology and/or information systems (Level 1 -2)
2 years of experience working in healthcare-related systems as a business / systems analyst or programmer (All Lev)
5 years of experience in data analysis, management, integration and reporting (Levels 3 – 4)
3 years of experience working in corporate enterprise-level systems as a business or systems analyst or programmer (Levels 3 - 4)
Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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