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We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement.
Job Responsibility:
Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements
Utilize ServiceNow and other tools to manage support requests efficiently and accurately
Collaborate with team members to share knowledge, foster learning, and achieve collective goals
Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance
Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges
Maintain and improve Salesforce Service Cloud functionalities to meet business needs
Conduct regular system audits and provide recommendations for optimization
Support the onboarding and training of team members to ensure consistent application usage
Manage time effectively to prioritize tasks and deliver results in a fast-paced environment
Assist in the implementation of best practices to enhance the user experience and operational efficiency
Requirements:
Minimum of two years of experience in Salesforce administration or application support
Familiarity with ServiceNow or similar support tools
Strong problem-solving and critical thinking skills
Salesforce Admin certification is preferred
Salesforce Service Cloud certification is an advantage
Excellent communication and collaboration skills
Ability to manage time effectively and prioritize tasks
Proactive mindset with a focus on continuous improvement