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Robert Half Logo Robert Half · IT - Administration

Salesforce Technical Analyst

United States, Minneapolis · Job Posted May 29, 2026
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Job Responsibility

  • Provide technical support and troubleshooting for Salesforce applications, ensuring timely resolution of issues and adherence to service level agreements
  • Utilize ServiceNow and other tools to manage and track support requests effectively
  • Collaborate with team members to share knowledge, solve problems collectively, and foster a supportive working environment
  • Identify opportunities for process improvements and implement solutions to reduce recurring issues
  • Apply critical thinking to analyze and resolve technical challenges related to Salesforce, ensuring optimal system performance
  • Assist in the administration of Salesforce, including configuration, maintenance, and user support
  • Contribute to training initiatives, helping team members and end-users understand and utilize Salesforce functionalities
  • Stay updated with Salesforce developments and certifications, such as Salesforce Admin and Service Cloud, to continually enhance expertise
  • Prioritize tasks effectively, managing time efficiently to meet deadlines and deliver results

Requirements

  • Minimum of one year of experience in Salesforce administration or technical support
  • Proven ability to meet service level agreements and manage support processes using tools like ServiceNow
  • Strong critical thinking and problem-solving skills in a technical environment
  • Excellent collaboration and communication skills, with a team-oriented mindset
  • Demonstrated ability to identify and implement continuous improvement initiatives
  • Preferred certifications include Salesforce Admin and Salesforce Service Cloud
  • Solid time management skills with a focus on efficiency and productivity
  • Curiosity and adaptability to learn new tools, technologies, and processes

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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