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The Salesforce Specialist is a key role supporting the Customer Relationship Management system (CRM), Salesforce, for our growing organization. The role is responsible for supporting users and executing new requests that enable the platform to achieve desired business outcomes. The Salesforce Specialist will resolve day-to-day issues for our users and help implement necessary changes in Salesforce by utilizing the most suitable solutions (either within the platform or in collaboration with third-party vendor integrations or business system integrations). This role will also support a growing commercial operations function seeking to streamline core business processes.
Job Responsibility:
Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules
Collaborates with end users across the organization to resolve support tickets
Contributes to a growing knowledgebase that serves our user base as well as system administrators
Implements Salesforce configuration changes – eg. Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Supports inbound user requests for bugs and enhancement ideas
Supports releases through developing/testing in lower environments alongside project team, and deploying work into production environment
Identifies unused or under-utilized platform features and create enhancement ideas to drive core business goals
Manages proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Validates technical documentation for user training
Supports integrated applications
Supports commercial operations broadly as needed
May be asked to participate in enterprise initiatives, special projects, and other duties as assigned
Requirements:
Associate or Bachelor’s degree or equivalent experience
Salesforce.com Administrator Certification
2+ years’ experience as a Salesforce Administrator with experience supporting custom applications and objects, formula fields, workflows, custom views, etc.
Experience in Agile environment, and supporting work intake processes
Strong command of Salesforce platform across sales and service cloud
Ability to manage multiple projects/initiatives concurrently
Communication skills – Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary
Demonstrates ability to find common ground between user requirements, scope, and platform capabilities
Demonstrates exceptionally strong written and verbal communication skills
Organizational ability – Demonstrates a systematic approach in carrying out assignments
Data analysis – Demonstrates ability to run basic analysis on data sets