Job Description:
At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. We use these values to fuel superior results: Lock arms, Show hustle, Embrace change, Elevate empathy, Never settle. But enough about us. Let's talk about you. We are seeking a dynamic and results-driven Salesforce Services Sales Lead to drive the growth of our Salesforce professional services business in the Dubai (UAE) region. The ideal candidate will have deep knowledge of the Digital Experience Management and Content Management Platforms (DXP), a strong network within the UAE regions, and a proven track record in enterprise B2B sales. This is a client-facing, quota-carrying role focused on identifying, developing, and closing Salesforce-related service opportunities. Hiring the right person to oversee Salesforce services sales in the UAE requires someone who combines technical understanding, cultural alignment, and proven sales ability and negotiation skills. In the DXP world the software sale is typically handled by the vendor itself. Although the software vendor (Salesforce) often consults with an implementation partner like us on product demos, Proof of Concepts, RFP responses and implementation roadmaps, costs and timeline estimates. We are the defacto trusted advisors to the client and Salesforce in ensuring the right products are being purchased by the client to drive their business outcomes. Services Sales in DXP Platforms such as Salesforce involves: Selling the design, architecture, and implementation of the digital experience; Involves current state discovery and architecture assessments, future state architecture design, user experience design, integration with various backend systems, CMS platform and components setup, technical development, testing and devops, etc.; Requires a consultative approach to understand the customer journey and digital strategy and how a DXP Platform fits in to help drive the business outcomes for the customer; Strong dependency on our internal strategy, design, engineering, and delivery teams; Deep consultative skills, relationship-building ability and outcome-driven. You act like the client's trusted advisor; Your primary buyers are Business Stakeholders, Digital, CRM, CX, Transformation leads and sometimes the IT leaders – so you need to be able to speak their language; Procurement is often a big part of the close and you need to adept at negotiating with procurement and justifying our value and prowess and sell through at reasonable target margins; Value lies in the expertise and ability to deliver results, not the product itself.
