Salesforce Service Cloud Senior Functional Consultant Jobs

Perfaware

Location:
Canada, Vancouver

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Salesforce Service Cloud Senior Functional Consultant role is highly collaborative; will need to work closely with the Business analysts, Product Managers, and Developers teams to deliver quality solutions to our customers. You will be responsible for understanding business requirements, designing solutions, and ensuring successful implementation and adoption of Salesforce Service Cloud functionalities.

Job Responsibility:

Collaborate with Business Analysts to gather and analyze business requirements related to customer service processes
Work closely with Product Managers to translate business needs into detailed technical specifications and user stories
Design and prototype Salesforce Service Cloud solutions, including but not limited to: Case Management, Knowledge Management, Omni-Channel Support, Service Cloud Voice, Einstein AI & Analytics, Service Cloud Console
Coordinate with Development teams to ensure proper integration, customization, and automation within the Salesforce ecosystem
Facilitate workshops and training sessions to ensure smooth adoption and effective use of Service Cloud features across the organization
Conduct gap analysis and provide recommendations for process improvements and best practices in service delivery
Perform data migration, system configuration, and validation testing to ensure accuracy and completeness of implementation
Provide ongoing post-implementation support, troubleshooting, and optimization to enhance system performance and user satisfaction
Stay up-to-date with Salesforce Service Cloud releases and enhancements, ensuring the organization leverages the latest features and capabilities

Requirements:

Bachelor’s degree in Business, Computer Science, Information Technology, or a related field
3+ years of experience as a Salesforce Functional Consultant or Administrator, with a focus on Service Cloud
Strong understanding of Salesforce Service Cloud features and best practices
Experience working with cross-functional teams, including Business Analysts, Product Managers, Architects, and Developers
Excellent problem-solving skills and ability to manage multiple priorities
Salesforce Certified Service Cloud Consultant certification preferred
Experience in global/large-scale Salesforce Service Cloud rollout from inception to post-go-live

What we offer:

Complete and competitive benefits
Collaborative work environment
Competitive compensation
Generous work/life opportunities
Outstanding benefits package that includes paid time off plus holidays
Several rewards and recognition programs including billable bonus opportunities

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Salesforce Service Cloud Senior Functional Consultant