Salesforce Service Cloud Developer Job at NTT DATA (New Delhi)

Salesforce Service Cloud Developer

The Salesforce Service Cloud Developer role involves developing and maintaining ...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3 to 5+ years’ experience in a Salesforce consulting role that include completing at least 5 projects in a development role
Salesforce Platform Developer I Certification
Sales or Service Cloud Certification
3+ years’ experience developing custom business logic in APEX, writing test classes, creating Lightning Web Components/Aura Components, Visualforce Pages and Triggers
2+ years’ experience in SFDC Developing custom business logic in Apex, creating Lightning Web Components, Visualforce Pages, and Triggers
6 months+ knowledge/usage in the following: APIs
SFDC Integration
Web Services, REST API/SOAP
DevOps process and CI:CD toolset
Sharing and Data visibility - Role hierarchy, user management, profiles etc

Job Responsibility

Perform development, testing, implementation, documentation within SalesForce.com platform
Develop and maintain Lightening Web Components, Visualforce, Apex, and integrations to other third-party solutions
Act as first point of escalation for daily service issues along with PM and be a primary point of contact for Stakeholders
Prepare/Review Test Scripts and Unit testing of changes
Provide training, support, and leadership to the larger project team
Develop Apex Class and Visual force pages in compliance with Salesforce.com recommended standards
Develop Apex Test classes with a minimum of 90% coverage as all functionalities and bulk operations might be validated

Senior Salesforce Developer (Service Cloud & Financial Services Cloud)

We are seeking a highly skilled Senior Salesforce Developer with strong expertis...

Location

India , Bengaluru

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience as a Salesforce Developer
Strong expertise in Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, Service Cloud Voice)
Experience working with Financial Services Cloud data model – including Person Accounts, Householding, Financial Accounts, and Relationship Groups
Proficiency in Apex, LWC, Visualforce, Triggers, SOQL, SOSL, and Salesforce APIs (REST, SOAP, Bulk, Streaming)
Experience with Declarative tools (Flows, OmniScripts, Process Builder)
Familiarity with Salesforce Integration Patterns (middleware, API-led, event-driven)
Experience in DevOps/CI-CD tools (Gearset, Copado, Git, Jenkins)
Understanding of Financial Services industry processes such as customer onboarding, servicing, dispute management, KYC, and compliance
Knowledge of banking, insurance, or wealth management operations is a strong plus
Strong problem-solving and analytical skills

Job Responsibility

Design, build, and customize Salesforce Service Cloud applications within the Financial Services Cloud instance
Develop and optimize Case Management, Service Console, Knowledge Base, Omni Channel Routing, and Service Cloud Voice features
Leverage FSC industry-specific data models (Households, Financial Accounts, Relationships, Client Data, etc.) to implement solutions that meet client needs
Build and maintain Lightning Web Components (LWC), Apex Classes, Triggers, Batch Jobs, and Integration Services
Create reusable technical components and ensure adherence to coding best practices
Work with FSC data structures (e.g., Person Accounts, Financial Accounts, Client Profiles) and customize to support service processes
Develop API-based integrations with core banking, insurance, wealth management, and third-party systems
Ensure data consistency, compliance, and security across service workflows
Implement workflow automation, Omni Scripts, and Flows for case resolution, service processes, and customer onboarding
Enable Einstein Bots, Service Analytics, and AI-powered recommendations where required

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

Senior Salesforce Developer - Service Cloud

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Fulltime

Senior Salesforce Developer - Service Cloud

The Senior Salesforce Developer - Service Cloud role at NTT DATA requires a mini...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com Projects
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Job Responsibility

Developing Salesforce applications
Implementing Service Cloud features
Managing deployment lifecycles

Senior Salesforce Developer - Service Cloud

The Senior Salesforce Developer will focus on Service Cloud implementations, req...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Salesforce Senior Developer - Service Cloud

We are currently seeking a Salesforce Senior Developer to join our team in Benga...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com Projects
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Fulltime

Salesforce Developer - Sales & Service Cloud - VOIS

We are seeking a Salesforce Developer to design, build, and maintain scalable Sa...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor's degree in Software Engineering, Computer Science, or a related discipline
at least four years of relevant hands-on experience in Salesforce development
proficient in Salesforce administration and customisation, with strong exposure to Sales Cloud and Service Cloud
technically confident in Apex, LWC, Aura, Visualforce, integrations, and Salesforce development frameworks
knowledgeable in Salesforce data models, including standard and custom objects, relationships, and fields
comfortable communicating technical concepts clearly to both technical and non-technical stakeholders
experienced in working within Agile delivery methodologies
Salesforce Platform Developer I certified (mandatory)

Job Responsibility

Develop, enhance, and maintain custom applications on the Salesforce platform using Apex, Lightning Web Components (LWC), Aura, Visualforce, and related technologies
Translate business requirements into technical designs and solution architectures with minimal supervision
Collaborate with business analysts and cross-functional technical teams to gather, clarify, and document Salesforce solution requirements
Prepare and maintain technical documentation, including design documents aligned to user stories
Identify, analyse, and resolve issues related to Salesforce applications and integrations
Perform comprehensive testing, debugging, and quality assurance to ensure reliable and secure Salesforce solutions
Continuously review new Salesforce features and functionalities, recommending best practices to improve existing implementations

What we offer

Exposure to large-scale, enterprise Salesforce implementations within a global organisation
Opportunities to work collaboratively with diverse, cross-functional teams across multiple geographies
A culture that encourages continuous learning, innovation, and professional growth
The chance to contribute to solutions that have a meaningful impact on customers and business outcomes

Fulltime

Service Cloud Developer

This position provides input, support, and performs full systems life cycle mana...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of developing applications on Salesforce.com
Understanding of Agile Development
Strong written and verbal communication skills
Ability to work in a team environment
Familiarity with Accountability, being detail-oriented, and taking initiative
Excellent written and verbal communications skills
Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience

Job Responsibility

Performs systems analysis and design
Designs and develops moderate to highly complex applications
Develops application documentation
Produces integration builds
Performs maintenance and support
Supports emerging technologies and products

Fulltime

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Salesforce Service Cloud Developer

Job Description

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