CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Software Development

Salesforce Service Cloud Dev

India, New Delhi · Job Posted April 16, 2026
Apply Position
Job Link Share

Job Description

The Senior Salesforce Developer will be responsible for developing and maintaining Salesforce solutions, focusing on Apex, Lightning Web Components, and integrations. Candidates should have 3 to 5 years of experience in Salesforce development, with relevant certifications. Strong leadership and communication skills are essential for this role. Sr. Salesforce Developer, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Clouds etc. Our Sr. Salesforce Developers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Sr. Salesforce Developers provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.

Job Responsibility

  • Perform development, testing, implementation, documentation within SalesForce.com platform
  • Develop and maintain Lightening Web Components, Visualforce, Apex, and integrations to other third-party solutions
  • Act as first point of escalation for daily service issues along with PM and be a primary point of contact for Stakeholders
  • Prepare/Review Test Scripts and Unit testing of changes
  • Provide training, support, and leadership to the larger project team
  • Develop Apex Class and Visual force pages in compliance with Salesforce.com recommended standards
  • Develop Apex Test classes with a minimum of 90% coverage as all functionalities and bulk operations might be validated

Requirements

  • 3 to 5+ years’ experience in a Salesforce consulting role that include completing at least 5 projects in a development role
  • Salesforce Platform Developer I Certification
  • Sales or Service Cloud Certification
  • 3+ years’ experience developing custom business logic in APEX, writing test classes, creating Lightning Web Components/Aura Components, Visualforce Pages and Triggers
  • 2+ years’ experience in SFDC Developing custom business logic in Apex, creating Lightning Web Components, Visualforce Pages, and Triggers
  • 6 months+ knowledge/usage in the following: APIs
  • SFDC Integration
  • Web Services, REST API/SOAP
  • DevOps process and CI:CD toolset
  • Sharing and Data visibility - Role hierarchy, user management, profiles etc
  • Usage of different asynchronous coding techniques
  • Developing Flows
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Salesforce Service Cloud Dev

8 matching positions

Sf dev - service cloud + integration

We are looking for a Salesforce Developer with a minimum of 5 years of experienc...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of developing applications on Service Cloud
  • Understanding of Agile Development
  • Strong written and verbal communication skills
  • Ability to work in a team environment
  • Familiarity with Accountability, being detail-oriented, and taking initiative
  • Excellent written and verbal communications skills
  • Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience
  • Experience Cloud, Apex, LWC, Jenkins, Salesforce APIs
  • Service cloud skills: Case Management, Email2Case, Web2Case, Web Chat, and APIs with custom built portal (not experience cloud) They should be able to deploy using Flosum
  • Lightning web component (LWC)
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer

In the role of Senior Salesforce Developer, you will play a pivotal role within ...
Location
Location
Canada , Toronto, Ontario; Vancouver, British Columbia
Salary
Salary:
98400.00 - 137800.00 CAD / Year
hootsuite.com Logo
Hootsuite
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong grasp of both administrator and developer areas of the Force.com platform, understanding when and why to use admin vs. dev solutions
  • Experience with Salesforce Sales, Service, Salesforce CPQ and Experience (Community) Clouds
  • 5+ years of experience in implementing Salesforce Lightning applications using Salesforce platform tools and technologies, such as Apex classes, Visualforce pages, and Lightning App Builder triggers, batch apex and Salesforce APIs at a large organization
  • 5+ years of experience developing integrations between Salesforce and other systems, such as external databases or web services, using APIs and other integration tools
  • In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application, coupled with a good understanding of business processes
  • Demonstrative success with at least two large Salesforce custom-built applications
  • Experience in building complex, scalable, and high-performance software systems that have been successfully delivered to customers
  • Salesforce Developer certifications (e.g., Platform Developer I and II) are required
  • Development experience in HTML, CSS, Typescript, JavaScript
  • Experience with Jira, Agile methodologies, and working in a Scrum environment
Job Responsibility
Job Responsibility
  • Build solutions in Salesforce.com leveraging Force.com, APEX, Lightning Web Components, Web Services, and APIs
  • Provide expertise and recommendation on when to use configuration vs. code vs off-the-shelf products
  • Support cross systems integrations through developing and configuring tools across native Salesforce ecosystem as well as other cloud technologies
  • Partner with business owners to deliver tailored solutions that support business requirements, create a superlative user experience, and drive tangible business value
  • Actively engage and share insights in the planning and analysis of requirements for system enhancements, translating requirements into well-architecture solutions that best use the Salesforce platform and products
  • Analyze Salesforce tech debt, propose design and implement solutions
  • Function as technical lead: Provide Recommendations on configuration vs code
  • Audit and document existing processes and technical designs, and identify areas for improvement
  • Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
  • Distill complex technical solutions into layman’s terms and communicate these in a clear and understandable way to stakeholders
What we offer
What we offer
  • Health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • Group RRSP plan with a company match of up to 4% of base salary
  • Global Parental Leave of 26 weeks of full and partially paid leave
  • Fulltime
Read More
Arrow Right

Salesforce QA Automation Engineer

The Salesforce QA Automation Engineer role at NTT DATA involves designing and ma...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–10+ years of proven experience as a QA Automation Engineer
  • Strong expertise in Apex, Java, or Python
  • Hands-on experience testing and automating within Salesforce and Amazon Connect environments
  • Mastery of automated testing tools like Selenium, TestComplete, or equivalent frameworks
  • Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field
  • Working knowledge of AWS (specifically services related to Amazon Connect) or Azure/GCP environments
  • Experience integrating automated tests into DevOps pipelines (e.g., Jenkins, GitLab CI, or GitHub Actions)
  • Proficiency in SQL and experience validating data integrity within cloud databases
  • Exceptional problem-solving skills with a focus on root-cause analysis and detail-oriented defect tracking
  • Ability to work effectively in Agile/Scrum environments
Job Responsibility
Job Responsibility
  • Build and maintain comprehensive QA, regression, and performance automation frameworks
  • Manage GitHub code structures and branching strategies across Dev, QA, Staging, and Production environments
  • Collaborate with development teams to create automation strategies, integrating testing protocols into existing engineering processes and CI/CD pipelines
  • Develop and execute automated scripts (using Selenium or bespoke frameworks) to validate functionality, diagnose root causes of defects, and provide detailed reports for stakeholders
  • Review software requirements to prepare complex test scenarios and perform automated smoke/regression testing to validate bug fixes
  • Oversee all aspects of automation including performance, security, integration, system, and user acceptance testing (UAT)
  • Maintain clear documentation for automated processes, test results, and troubleshooting guides
Read More
Arrow Right

Salesforce Solution Architect

As a Senior Salesforce Solution Architect, you will play a crucial role in desig...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years’ experience in a leading role in solutioning and delivering Salesforce projects using Sales Cloud, Service Cloud, Experience Cloud
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence
  • Experience with large data integration and migration activities within Salesforce projects
  • Demonstrated hands-on experience providing design and direction on initial Salesforce cloud implementation(s)
  • Bachelor’s degree or professional qualification in Information Technology, Business, Computer Science, or a similar field of study
  • Salesforce Certifications: Administrator, Platform Dev I, Platform App Builder
  • Demonstrated ability with implementation and integration of Sales Cloud, Service Cloud, Marketing Cloud, system integrations (Boomi, MuleSoft, etc.), and advanced reporting and analytics (CRMA, Tableau, etc.)
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers
  • Ability to self-start and effectively operate within a complex, dynamic environment
  • Excellent collaboration skills
Job Responsibility
Job Responsibility
  • Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions
  • Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
  • Understand and articulate when and how to use declarative vs. developer tools and solutions
  • Support the technical implementation of Salesforce solutions, ensuring high-quality delivery, adherence to timelines, and alignment with architectural standards
  • Designing solutions that account for large data volumes and data privacy needs
  • Reviewing and recommending the best solution for the requirements and articulating trade-offs
  • Contribute to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks
  • Formulate and maintain Salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
  • Provide direction to development teams regarding data modeling, sharing and security, and automation
  • Participate in grooming and refinement of the Salesforce product backlog in liaison with stakeholders on the project
  • Fulltime
Read More
Arrow Right

Salesforce Technical Architect

The Salesforce Technical Architect role involves leading the design and implemen...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years Salesforce Technical Architecture experience
  • Salesforce Certified Application Architect – required
  • Salesforce Certified System Architect – required
  • Salesforce Certified Technical Architect (CTA) – preferred
  • Experience implementing telephony integration in integrating Salesforce Service Cloud Voice with Avaya, including CTI strategy, call routing architecture, event handling, and telephony data synchronization
  • In-depth knowledge of Service Cloud Voice LWC toolkit API, events, and Salesforce authentication flows is required
Job Responsibility
Job Responsibility
  • Own end-to-end architecture and solution design decisions
  • Provide and/or review solution/design for every user story tracked in ADO
  • Drive design governance
  • Resolve design blockers quickly with dev teams and stakeholders
  • Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Agentforce agents, custom development
  • Provide end-to-end architectural and solutioning leadership for a highly complex, Agentforce implementation built on an existing multi-cloud Salesforce footprint (Sales, Service)
  • Be accountable for the project success and responsible for the design, architecture and best practices
  • Own end-to-end solution architecture, including integration orchestration, dependency management, prompt framework design for Agentforce, Lightning and Apex development oversight, and integration with external systems
  • Engage executive stakeholders, product owners, and enterprise architects to align solution strategy with organizational roadmap
  • Partner with the DevOps resource to support deployment planning, CI/CD pipeline execution with tools like Flosum, release management, and environment governance
Read More
Arrow Right

Salesforce Platform Developer

This role will focus on Salesforce platform development and operational support,...
Location
Location
United States
Salary
Salary:
70.00 USD / Hour
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-6+ years of hands-on Salesforce development experience
  • Strong experience with Service Cloud and Sales Cloud
  • Experience supporting DEV, UAT, and production environments and operational requests
  • Strong troubleshooting and debugging capabilities
Job Responsibility
Job Responsibility
  • Develop and maintain Salesforce solutions across Service Cloud and Sales Cloud
  • Support daily operational requests and enhancements from the service operations team
  • Configure and enhance case management, workflows, automation, and platform features
  • Build and maintain Flows, Apex classes, triggers, and Lightning components
  • Support Experience Cloud (Communities) configurations and enhancements
  • Troubleshoot production issues, analyze debug logs, and coordinate with development teams
  • Assist with platform stability, performance improvements, and system optimization
  • Work closely with internal admins, operations teams, and IT leadership to deliver enhancements
Read More
Arrow Right

Principal Solutions Engineer

The firm is looking for a Principal Solutions Engineer to join and be a key memb...
Location
Location
United States , Palo Alto; Salt Lake City; San Francisco; San Diego; Century City
Salary
Salary:
147050.00 - 220800.00 USD / Year
wsgr.com Logo
Wilson, Sonsini, Goodrich & Rosati
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a technical field, preferably Computer Science, Data Science, Engineering or similar
  • 8-12+ years of experience in enterprise application architecture/solution design, including 4+ years leading cross-functional delivery
  • Demonstrated success delivering complex, integrated business solutions in a law firm or adjacent professional-services environment
  • Strong grasp of business processes in legal (client/matter intake, conflicts/ethical walls, time & billing, pricing, DMS/KM, marketing/CRM, HR/PD)
  • Experience working with legal specific technologies, CRM systems, ERM platforms, marketing automation, and experience management tools (e.g., Salesforce, Pardot, Marketo, Introhive, Foundation, Aderant)
  • Proficiency in integration, database, and business intelligence technologies (e.g., APIs, SQL, Excel, Power Bi, Tableau, Foundation, Intapp, Smartsheet, Microsoft Fabric)
  • Excellent communication, stakeholder management, and the ability to translate technical concepts to non-technical business leaders
  • Strong analytical skills with the ability to translate complex data into actionable insights
  • Proven expertise across: Cloud & Identity: Microsoft 365/Entra ID (AAD), Azure (App Services, Functions, Storage, SQL, Key Vault), conditional access
  • Content & Collaboration: SharePoint/Teams/Viva, intranet/portal patterns, document automation, e-signature workflows
Job Responsibility
Job Responsibility
  • Design, implement, and maintain integrations between multiple internal and external platforms
  • Define end-to-end solution architectures spanning SaaS, PaaS, on-prem and cloud systems
  • Lead solution design through to build and implementation
  • guide developers, data engineers, and admins while removing blockers
  • Produce high-quality artifacts (process diagrams, sequence/data-flow diagrams, API specs, data models, non-functional requirements)
  • Establish integration patterns (REST/GraphQL APIs, event-driven messaging, ETL/ELT), data contracts, and reference implementations
  • Design, implement, and maintain integrations between multiple internal and external platforms (e.g., CRM, business intelligence tools, legal platforms, marketing automation systems, and financial systems) to drive automation and operational efficiencies
  • Advance trend analysis reports for various departments, practice, and industry groups to influence business development and marketing strategies
  • Collaborate with the communications and events teams to track the success of marketing campaigns and identify opportunities for optimization
  • Develop and maintain performance dashboards to provide real-time insights into key business development and marketing metrics
What we offer
What we offer
  • Highly competitive salary and benefits package
  • Discretionary year-end merit bonus based on performance
  • Fulltime
Read More
Arrow Right

Technical Support Engineer, Tier 2

As a Technical Support Engineer, you will play a pivotal role in delivering an e...
Location
Location
United States , Salt Lake City; Lehi
Salary
Salary:
37.50 - 42.79 USD / Hour
gong.io Logo
Gong
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in technical support, product support, or developer support roles
  • Industry Background: B2B SaaS, technology companies, enterprise software support
  • Customer Engagement: Experience handling high-priority client escalations, leading customer calls, and working with international teams
  • Process Improvement: Proven track record of identifying inefficiencies in support processes and contributing to automation or workflow enhancements
  • Mentorship & Training: Involvement in onboarding and mentoring new hires, sharing best practices, and driving team-wide improvements
  • Support & Troubleshooting Tools: Zendesk, Jira, Salesforce, Glean, API debugging tools, Browser Dev Tools
  • B2B SaaS Product Expertise: Experience supporting enterprise-level clients with SaaS products
  • Technical Literacy: Ability to interpret Python scripts and HTML/CSS structure to identify errors or logic gaps during troubleshooting
  • System Administration & Integration: Experience with Okta, Azure provisioning, SFTP, and configuration implementation
  • Log Analysis & Scripting Logic: Comfortable reading and executing existing scripts to automate diagnostic checks and routine maintenance
Job Responsibility
Job Responsibility
  • Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom calls as needed) ensuring timely and high-quality resolution
  • Diagnose, troubleshoot, and resolve complex technical issues related to Gong’s product(s), integrations, and APIs
  • Maintain a customer-first approach, proactively identifying pain points and advocating for solutions that improve the customer experience
  • Escalate critical technical issues to Tier 3 Support and Engineering teams, ensuring clear documentation and effective collaboration
  • Become an expert in Gong’s platform, mastering its features, integrations, and workflows
  • Provide deep technical guidance on 3rd party integrations such as telephony systems, web conferencing tools, CRMs, and API-based custom implementations
  • Identify and document workarounds and solutions for known issues, helping customers stay productive
  • Work closely with Engineering, Product, Sales, and Customer Success teams to drive resolution of customer-impacting issues
  • Advocate for the Voice of the Customer, providing insights that influence product enhancements, bug fixes, and roadmap priorities
  • Identify inefficiencies in support workflows and contribute to automation, tooling, and documentation enhancements
What we offer
What we offer
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
  • Mental Health benefits with covered therapy and coaching
  • 401(k) program to help you invest in your future
  • Education & learning stipend for personal growth and development
  • 15 days of accrued PTO and 8+ days of sick leave annually
  • Paid parental leave to support you and your family
  • Company-wide recharge days each quarter
  • Work from home stipend to help you succeed in a remote environment
  • Fulltime
Read More
Arrow Right