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Salesforce Service Cloud Architect

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NTT DATA

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Location:
United States , Parisipanny

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Category:
IT - Software Development

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Contract Type:
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Salary:

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Job Description:

The Salesforce Service Cloud Architect role involves defining and designing Salesforce Service Cloud architecture, leading integration strategies, and mentoring development teams. Candidates should have a minimum of 10 years of experience with deep expertise in Apex, Lightning Web Components, and Service Cloud implementations. Preferred qualifications include Salesforce certifications and familiarity with DevOps tools. This position offers an opportunity to drive innovation and enhance client success.

Job Responsibility:

  • Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
  • Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
  • Lead the design of data models, security models, and sharing architectures
  • Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
  • Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
  • Create solution blueprints, sequence diagrams, and architecture documentation for development teams
  • Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
  • Enforce governance standards, design patterns, and best practices across all Salesforce projects
  • Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
  • Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
  • Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
  • Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
  • Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
  • Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
  • Ensure compliance with Salesforce best practices, governor limits, and data security policies
  • Establish and maintain architecture governance frameworks, technical documentation, and design repositories
  • Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Requirements:

  • Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
  • Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
  • Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
  • Proven track record of leading large-scale enterprise implementations
  • Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
  • Experience in Agile delivery frameworks and global delivery models
  • Excellent communication, presentation, and stakeholder management skills

Nice to have:

  • Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
  • Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
  • Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
  • Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
  • Strategic thinker with a strong problem-solving and analytical mindset
  • Excellent leadership and team collaboration abilities
  • High attention to detail and commitment to quality
  • Ability to manage multiple priorities and communicate effectively with both technical and business audiences
  • Salesforce Certifications - Application Architect or System Architect
  • Platform Developer I & II
  • Service Cloud Consultant

Additional Information:

Job Posted:
March 19, 2026

Work Type:
On-site work
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