CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Software Development

Salesforce Service Cloud Architect

United States, Parisipanny · Job Posted March 19, 2026
Apply Position
Job Link Share

Job Description

The Salesforce Service Cloud Architect role involves defining and designing Salesforce Service Cloud architecture, leading integration strategies, and mentoring development teams. Candidates should have a minimum of 10 years of experience with deep expertise in Apex, Lightning Web Components, and Service Cloud implementations. Preferred qualifications include Salesforce certifications and familiarity with DevOps tools. This position offers an opportunity to drive innovation and enhance client success.

Job Responsibility

  • Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
  • Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
  • Lead the design of data models, security models, and sharing architectures
  • Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
  • Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
  • Create solution blueprints, sequence diagrams, and architecture documentation for development teams
  • Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
  • Enforce governance standards, design patterns, and best practices across all Salesforce projects
  • Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
  • Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
  • Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
  • Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
  • Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
  • Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
  • Ensure compliance with Salesforce best practices, governor limits, and data security policies
  • Establish and maintain architecture governance frameworks, technical documentation, and design repositories
  • Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Requirements

  • Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
  • Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
  • Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
  • Proven track record of leading large-scale enterprise implementations
  • Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
  • Experience in Agile delivery frameworks and global delivery models
  • Excellent communication, presentation, and stakeholder management skills

Nice to have

  • Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
  • Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
  • Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
  • Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
  • Strategic thinker with a strong problem-solving and analytical mindset
  • Excellent leadership and team collaboration abilities
  • High attention to detail and commitment to quality
  • Ability to manage multiple priorities and communicate effectively with both technical and business audiences
  • Salesforce Certifications - Application Architect or System Architect
  • Platform Developer I & II
  • Service Cloud Consultant
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Salesforce Service Cloud Architect

8 matching positions

Salesforce Service Cloud Architect

We are seeking an experienced Salesforce Integration Architect with deep experti...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in Salesforce ecosystem, with 4+ years as an Integration/Solution Architect
  • Proven expertise in Service Cloud (Case Mgmt, Omni-Channel, Knowledge, Service Console)
  • Strong Experience Cloud knowledge: portals, access management, customization (LWC, Apex, Flows)
  • Hands-on expertise with integration patterns, APIs, event-driven architectures, middleware (MuleSoft preferred)
  • Deep understanding of Salesforce security models, SSO, Identity & Access Management
  • Salesforce certifications highly preferred: Integration Architect (mandatory for this role), Sharing & Visibility Designer, Service Cloud Consultant, Experience Cloud Consultant, Application/System Architect (big plus)
  • Bachelor's degree in Computer Science
Job Responsibility
Job Responsibility
  • Own the end-to-end solution architecture for Salesforce Service Cloud & Experience Cloud implementations
  • Define and enforce integration patterns (API-led, event-driven, real-time, batch, middleware-based)
  • Align Salesforce architecture with enterprise integration strategy, security policies, and compliance frameworks
  • Partner with enterprise architects and business leaders to ensure scalable and future-ready CRM solutions
  • Architect solutions for case management, omni-channel routing, knowledge base, and digital engagement
  • Ensure agent productivity through Service Console optimization and automation (Flows, Einstein Bots, Macros)
  • Integrate Service Cloud with telephony, chat, and external ticketing/workforce systems
  • Design and oversee customer/partner portals with secure authentication, role-based access, and self-service capabilities
  • Define integration patterns between portals and backend systems (case deflection, deal registration, order tracking)
  • Provide guidance on LWC/Apex/branding customization while ensuring performance optimization
What we offer
What we offer
  • Collaborative culture with flexible hours
  • Fulltime
Read More
Arrow Right

Application Manager, Salesforce Service Cloud

Meta’s Care team is at the heart of Meta’s mission of proven customer service fo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform
  • 8+ years of experience implementing Salesforce Applications
  • Demonstrated experience of crafting and owning the 2–3 year product roadmap and vision
  • 10+ years of experience integrating systems with third-party service vendors
  • Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions
  • Demonstrated experience working in a fast-paced deadline-focused environment
  • Demonstrated success in challenging the status quo and driving impact across stakeholders
  • Understands the context of the supported product and product portfolio within the organization and its competitive landscape
  • Successful candidate must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location
Job Responsibility
Job Responsibility
  • Responsible for the end-to-end solution design and architecture
  • Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins
  • Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including value streams and business processes
  • Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA)
  • Effectively communicate technical requirements to engineers and non-technical requirements to the business
  • Understands the context of the supported product and product portfolio within the organization and its competitive landscape
Read More
Arrow Right

Service Cloud Architect

We are seeking an experienced Salesforce Integration Architect with deep experti...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in Salesforce ecosystem, with 4+ years as an Integration/Solution Architect
  • Proven expertise in Service Cloud (Case Mgmt, Omni-Channel, Knowledge, Service Console)
  • Strong Experience Cloud knowledge: portals, access management, customization (LWC, Apex, Flows)
  • Hands-on expertise with integration patterns, APIs, event-driven architectures, middleware (MuleSoft preferred)
  • Deep understanding of Salesforce security models, SSO, Identity & Access Management
  • Salesforce certifications highly preferred: Integration Architect (mandatory for this role), Sharing & Visibility Designer, Service Cloud Consultant, Experience Cloud Consultant, Application/System Architect (big plus)
  • Bachelor's degree in Computer Science
Job Responsibility
Job Responsibility
  • Own the end-to-end solution architecture for Salesforce Service Cloud & Experience Cloud implementations
  • Define and enforce integration patterns (API-led, event-driven, real-time, batch, middleware-based)
  • Align Salesforce architecture with enterprise integration strategy, security policies, and compliance frameworks
  • Partner with enterprise architects and business leaders to ensure scalable and future-ready CRM solutions
  • Architect solutions for case management, omni-channel routing, knowledge base, and digital engagement
  • Ensure agent productivity through Service Console optimization and automation (Flows, Einstein Bots, Macros)
  • Integrate Service Cloud with telephony, chat, and external ticketing/workforce systems
  • Design and oversee customer/partner portals with secure authentication, role-based access, and self-service capabilities
  • Define integration patterns between portals and backend systems (case deflection, deal registration, order tracking)
  • Provide guidance on LWC/Apex/branding customization while ensuring performance optimization
What we offer
What we offer
  • Collaborative culture with flexible hours
  • Fulltime
Read More
Arrow Right

Salesforce Revenue Cloud Architect

Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of Salesforce architecture experience with a strong focus on enterprise solution design
  • Proven involvement in a minimum of 3 Salesforce Revenue Cloud implementations or deployments
  • Salesforce Revenue Cloud Consultant certification is required
  • Demonstrated ability to work with offshore teams and collaborate effectively with Salesforce services teams
  • Experience gathering, analyzing, and translating business requirements into platform solutions
  • Familiarity with Agile Scrum practices, gap analysis, and solution documentation
  • Experience integrating Salesforce with third-party applications is preferred
  • Prior exposure to Revenue Cloud migration initiatives is highly desirable
Job Responsibility
Job Responsibility
  • Design and shape Salesforce Revenue Cloud solutions that align business objectives with practical, scalable system architecture
  • Lead solution planning and provide architectural guidance across multiple phases of Revenue Cloud implementation and enhancement work
  • Partner with business and technical teams to evaluate requirements, identify process gaps, and recommend effective platform capabilities
  • Coordinate closely with remote resources and Salesforce support teams to maintain delivery quality, consistency, and adherence to timelines
  • Oversee integration design between Salesforce Revenue Cloud and external platforms when business processes require connected systems
  • Contribute to Agile project execution by supporting backlog refinement, solution documentation, and cross-team decision making
  • Assess existing environments and help define approaches for Revenue Cloud migration activities where applicable
  • Review proposed configurations and technical designs to ensure they meet compliance, performance, and long-term maintainability expectations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Salesforce Revenue Cloud Architect

We are looking for a Salesforce Revenue Cloud Architect to lead the design and d...
Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience serving in a Salesforce Architect capacity on enterprise-level initiatives
  • Proven delivery experience with a minimum of 3 Salesforce Revenue Cloud implementations
  • Salesforce Revenue Cloud Consultant certification is required
  • Hands-on experience collaborating with offshore teams and Salesforce services teams in a delivery environment
  • Familiarity with integrating Salesforce solutions with third-party platforms is strongly preferred
  • Experience supporting Revenue Cloud or related platform migration efforts is highly desirable
  • Strong understanding of Salesforce architecture principles, solution design, and enterprise integration patterns
  • Exposure to cloud and infrastructure technologies such as AWS, Amazon EC2, Auto Scaling, or Ansible is beneficial
Job Responsibility
Job Responsibility
  • Lead architecture planning and solution design for Salesforce Revenue Cloud initiatives, ensuring the platform supports pricing, quoting, contracting, and revenue-related business processes
  • Guide end-to-end implementation efforts across multiple Revenue Cloud workstreams, aligning technical design decisions with project goals, timelines, and quality standards
  • Work closely with internal stakeholders, offshore delivery teams, and Salesforce Services to coordinate execution and maintain consistency across the program
  • Define integration approaches between Salesforce Revenue Cloud and external business platforms, with attention to data flow, system reliability, and long-term maintainability
  • Provide technical oversight for deployment activities, environment strategy, and platform configuration to support a stable and scalable solution
  • Advise on best practices for extending and optimizing Salesforce capabilities, including architectural considerations for future enhancements
  • Contribute expertise to migration-related planning and execution where legacy revenue processes or platform components must be transitioned into Salesforce Revenue Cloud
  • Document solution architecture, key design decisions, and implementation standards to support governance and knowledge sharing across teams
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Salesforce Revenue Cloud Architect

We are looking for a Salesforce Revenue Cloud Architect to support complex quote...
Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience working in a Salesforce Architect capacity
  • Hands-on involvement in at least 3 Salesforce Revenue Cloud deployments
  • Salesforce Revenue Cloud Consultant certification is required
  • Proven experience collaborating with offshore delivery teams and Salesforce services teams
  • Knowledge of integrating Salesforce solutions with third-party platforms is strongly preferred
  • Experience supporting Salesforce Revenue Cloud migration efforts is a significant advantage
  • Familiarity with cloud and infrastructure technologies such as AWS, Amazon EC2, Auto Scaling, and Ansible is beneficial
Job Responsibility
Job Responsibility
  • Define end-to-end architecture for Salesforce Revenue Cloud solutions, ensuring scalable design and alignment with business and technical objectives
  • Lead the planning and execution of Revenue Cloud implementations, drawing on experience from multiple full-cycle deployment engagements
  • Partner with offshore team members and Salesforce Services to coordinate delivery, resolve issues, and maintain project momentum
  • Translate business needs into well-structured solution designs, technical recommendations, and implementation roadmaps
  • Oversee integration approaches between Salesforce Revenue Cloud and external platforms when cross-system connectivity is required
  • Provide architectural guidance for migration-related activities within Revenue Cloud environments, including risk evaluation and transition planning
  • Support design reviews, troubleshooting efforts, and overall solution quality throughout the project lifecycle
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Salesforce Sales Cloud & CPQ Architect

We are seeking a highly skilled Salesforce Sales Cloud & CPQ Architect with stro...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 8+ years of Salesforce.com experience
  • Minimum 3+ years of Salesforce CPQ experience
  • Strong understanding of Salesforce platform architecture and Salesforce CPQ architecture
  • Basic to intermediate Apex programming knowledge for CPQ customizations
  • Strong troubleshooting and debugging capabilities
  • Ability to rapidly learn new technologies and apply them effectively
  • Excellent communication and stakeholder management skills
  • Strong project discipline with ability to manage deliverables and timelines
  • Effective team player capable of working under pressure and within tight deadlines
Job Responsibility
Job Responsibility
  • Implement and support Salesforce Sales Cloud functionalities including Lead Management, Opportunity Management, Sales Forecasting, Territory Management, Campaign Management, Pipeline Visibility & Reporting
  • Design and optimize sales processes using Salesforce best practices
  • Build scalable Salesforce solutions across Sales Cloud and Service Cloud environments
  • Collaborate with business stakeholders, architects, and clients for requirement gathering, solution design, and feasibility analysis
  • Configure and support Salesforce CPQ solutions including Product Bundles & Options, Product Features, Quote Templates, Quote Line Editor (QLE), Product Rules & Price Rules, Lookup Queries & Lookup Tables
  • Implement dynamic pricing and automated quote creation processes
  • Develop and maintain Quote Calculator Plugin (QCP) solutions for advanced pricing and configuration requirements
  • Configure Discounting & Pricing Rules, Quote Approvals, Contract Generation, Quote-to-Contract workflows
  • Integrate CPQ with Sales Cloud to improve quoting accuracy and sales cycle efficiency
  • Work with CPQ APIs, REST APIs, and Platform Events for integrations and automation
  • Fulltime
Read More
Arrow Right

Salesforce Consultant (Sales & Service Cloud)

We are looking for an experienced Salesforce Consultant with strong expertise in...
Location
Location
Poland
Salary
Salary:
170.00 - 180.00 PLN / Hour
cyclad.pl Logo
Cyclad Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience delivering Salesforce or equivalent CRM projects
  • Proven expertise in: Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Experience across the full project lifecycle from requirements gathering to rollout
  • Strong Business Analysis and stakeholder management skills
  • Hands-on configuration experience and understanding of Salesforce best practices
  • Ability to design end-to-end CRM solutions aligned with business objectives
  • Experience working as a Lead Consultant or Functional Lead
  • Ability to work effectively in international and cross-functional environments
  • Fluent English skills (C1 level required)
Job Responsibility
Job Responsibility
  • Gather, analyze, and document business and functional requirements
  • Lead workshops and collaborate with stakeholders across business and IT teams
  • Translate business needs into user stories, epics, and backlog items
  • Design scalable Salesforce solutions aligned with business processes and customer needs
  • Configure and optimize Salesforce Sales Cloud and Service Cloud functionalities
  • Collaborate with architects and technical teams to ensure high-quality delivery
  • Support end-to-end project delivery across: analysis, solution design, configuration, rollout, and stabilization
  • Guide Product Owners and support backlog prioritization and structure
  • Coordinate functional workstreams and mentor less experienced consultants
  • Act as a trusted advisor for business stakeholders throughout the project lifecycle
What we offer
What we offer
  • Fully remote cooperation model within the EU
  • Opportunity to work on international Salesforce transformation projects
  • Long-term collaboration with global stakeholders and delivery teams
  • Dynamic and Agile work environment
  • Opportunity to influence CRM strategy and customer experience improvements
  • Exposure to modern Salesforce and digital transformation initiatives
  • Fulltime
Read More
Arrow Right