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We are looking for a dedicated and meticulous Salesforce Senior QA Engineer with a strong focus on Service Cloud. This role will be responsible for ensuring the quality, reliability, and performance of our Service Cloud implementations. You will work closely with developers, business analysts, and product owners to define test strategies, create comprehensive test plans, execute tests, and contribute to continuous improvement of our QA processes for a critical client-to-agent experience platform.
Job Responsibility:
Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live Agent, CTI, Communities)
Perform various types of testing, including functional, regression, integration, user acceptance testing (UAT) support, and performance testing
Identify, document, and track software defects and inconsistencies using appropriate tools (e.g., Jira, Azure DevOps)
Collaborate with Business Analysts to understand requirements and ensure test coverage for all user stories
Work closely with developers to reproduce, troubleshoot, and resolve issues
Contribute to the automation of test cases using Salesforce-specific automation tools (e.g. Copado Robotic Testing)
Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives)
Review technical designs and suggest improvements for testability
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field
5-7 years of experience in testing Salesforce applications, particularly Service Cloud
Strong understanding of Salesforce platform functionalities, data model, and customization capabilities
Experience with test management tools and defect tracking tools (e.g., Jira)
Experience with API testing (Postman, SoapUI) for integrated systems
Excellent analytical, problem-solving, and communication skills
Ability to work independently and as part of a cross-functional team in an Agile environment
Nice to have:
Salesforce Certified Administrator
ISTQB Certified Tester (Foundation Level or higher)