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Salesforce Senior Product Manager - WIM CRM

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States, Charlotte

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

87000.00 - 140000.00 USD / Year
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Job Description:

The Client Relationship Group (CRG) Product Management organization within Wealth and Investment Management (WIM) leads the strategy, design and prioritization of the Advisor Desktop experience and Advisor tools to enable growth across WIM’s full-service and independent advisor channels. The team drives close collaboration across all Wealth & Investment Management product vertical to drive a consistent and seamless experience for Advisors and Client Associates. Wells Fargo is seeking a Senior Product Manager to join our Client Relationship Management Group to define and own requirements for our Customer Relationship Management system. This role will partner with various business stakeholders and will drive the integrated desktop experience to align with firm-wide initiatives and goals. The individual will collaboratively work with technology partners to create and maintain features and capabilities that will enrich the overall customer experience.

Job Responsibility:

  • Own the ideation, research, definition iteration and creation of complex experiences and features within the CRM application
  • Translate large scale requirements into logical and actionable building blocks
  • Effectively create unique personas and user profiles that meet the needs of the evolving end-user
  • Conduct market research and market results-oriented analysis for major products and services
  • Review and analyze complex & major product lines and services
  • Execute on and deliver a strategic set of roadmap priorities that meet target state efforts and embody true product management principles of design, build, test and measure
  • Make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact
  • Oversee risk management to meet deliverables and drive new initiatives
  • Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals
  • Lead projects, teams, or serve as a mentor to junior staff

Requirements:

  • 4+ years of product management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of experience with the Salesforce ecosystem and related products - Sales, Service, Financial Service, Marketing Cloud, etc.
  • 2+ years of experience working with Agile technology development including experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira
  • 2+ years of experience in financial services including but not limited to wealth management, asset management and community banking
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to exercise independent judgment and creative problem solving techniques
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of business requirements analysis including: identification of alternative solutions and associated tradeoffs

Nice to have:

Experience creating efficiencies and increasing productivity to enable Financial Advisors and Client Associates

What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
August 05, 2025

Expiration:
August 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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