Salesforce Senior Developer - Service Cloud Job at NTT DATA (Bengaluru)

Senior Salesforce Developer (Service Cloud & Financial Services Cloud)

We are seeking a highly skilled Senior Salesforce Developer with strong expertis...

Location

India , Bengaluru

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience as a Salesforce Developer
Strong expertise in Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, Service Cloud Voice)
Experience working with Financial Services Cloud data model – including Person Accounts, Householding, Financial Accounts, and Relationship Groups
Proficiency in Apex, LWC, Visualforce, Triggers, SOQL, SOSL, and Salesforce APIs (REST, SOAP, Bulk, Streaming)
Experience with Declarative tools (Flows, OmniScripts, Process Builder)
Familiarity with Salesforce Integration Patterns (middleware, API-led, event-driven)
Experience in DevOps/CI-CD tools (Gearset, Copado, Git, Jenkins)
Understanding of Financial Services industry processes such as customer onboarding, servicing, dispute management, KYC, and compliance
Knowledge of banking, insurance, or wealth management operations is a strong plus
Strong problem-solving and analytical skills

Job Responsibility

Design, build, and customize Salesforce Service Cloud applications within the Financial Services Cloud instance
Develop and optimize Case Management, Service Console, Knowledge Base, Omni Channel Routing, and Service Cloud Voice features
Leverage FSC industry-specific data models (Households, Financial Accounts, Relationships, Client Data, etc.) to implement solutions that meet client needs
Build and maintain Lightning Web Components (LWC), Apex Classes, Triggers, Batch Jobs, and Integration Services
Create reusable technical components and ensure adherence to coding best practices
Work with FSC data structures (e.g., Person Accounts, Financial Accounts, Client Profiles) and customize to support service processes
Develop API-based integrations with core banking, insurance, wealth management, and third-party systems
Ensure data consistency, compliance, and security across service workflows
Implement workflow automation, Omni Scripts, and Flows for case resolution, service processes, and customer onboarding
Enable Einstein Bots, Service Analytics, and AI-powered recommendations where required

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

Senior Salesforce Developer - Service Cloud

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Fulltime

Senior Salesforce Developer - Service Cloud

The Senior Salesforce Developer - Service Cloud role at NTT DATA requires a mini...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com Projects
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Job Responsibility

Developing Salesforce applications
Implementing Service Cloud features
Managing deployment lifecycles

Senior Salesforce Developer - Service Cloud

The Senior Salesforce Developer will focus on Service Cloud implementations, req...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Senior Developer - Salesforce PRM Cloud

We are looking for a Senior Developer - Salesforce PRM Cloud to join our team. T...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years Development experience
Minimum 3+ years of hands-on experience in development of Salesforce Lightning framework covering Aura and LWC
Experience with JavaScript
Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach
Experience with integration middleware and Enterprise Service Bus
Experience in Content Management, Translations, and 3rd party AppExchange component integrations
Expertise with Salesforce PRM and Service Cloud
Experience in consuming or sending the message in XML/JSON format to 3rd party using SOAP and REST APIs
Expertise in Apex, process builder, workflow, and triggers
Knowledge of Salesforce Platform Management and Service Cloud

Job Responsibility

Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization)
Translate design requirements or agile user stories into Salesforce specific solutions using the Salesforce toolsets
Develop end to end Salesforce solutions using Configuration and Customization – Lightning/Velocity components, APEX Class, Triggers, Visualforce pages, etc. covering Aura and LWC
Automate business processes using Salesforce automation tools: Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts
Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On, 3rd party Components
Migrate changes from development to test to production environment using Flosum, Jenkins and ANT
Perform data updates / migration using Data Loader and other Salesforce tools
Performs tasks within planned durations and established deadlines
Collaborates with teams to ensure effective communication in supporting the achievement of objectives
Strong Ability to debug and resolve issues/defects

Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud

We are seeking a highly skilled Senior Salesforce Administrator with strong expe...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3–5 years of hands-on Salesforce administration experience
Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud
Proven experience managing L3 production support and enterprise Salesforce operations
Strong understanding of Salesforce security, sharing model, and data architecture
Advanced experience with Salesforce Flows and platform automation
Experience with reports, dashboards, and analytics
Familiarity with ITIL processes including Incident, Problem, and Change Management
Experience working in enterprise-scale multi-cloud Salesforce environments
Salesforce Administrator (ADM 201)
Salesforce Advanced Administrator

Job Responsibility

Act as the primary L3 escalation point for Salesforce platform issues across Manufacturing, Sales, and Service Clouds
Provide guidance, mentoring, and technical direction to L1 and L2 support teams
Ensure SLA adherence, incident resolution, and uninterrupted service operations
Perform root cause analysis (RCA) and implement preventive and corrective measures
Own problem management and recurring issue resolution
Support production monitoring, release validation, and hypercare activities
Administer and optimize Manufacturing Cloud capabilities including Account-Based Forecasting, Sales Agreements, Manufacturing Intelligence, Partner and Channel Visibility
Support manufacturing business processes and operational workflows
Manage forecasting configurations, data visibility, and reporting
Configure and maintain Sales Cloud functionalities including Leads, Opportunities, Accounts, Contacts, Forecasting and Pipeline Management, Campaigns and Activity Management, Territory Management

Fulltime

New

Senior Salesforce Developer

In the role of Senior Salesforce Developer, you will play a pivotal role within ...

Location

Canada , Toronto, Ontario; Vancouver, British Columbia

Salary:

98400.00 - 137800.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Strong grasp of both administrator and developer areas of the Force.com platform, understanding when and why to use admin vs. dev solutions
Experience with Salesforce Sales, Service, Salesforce CPQ and Experience (Community) Clouds
5+ years of experience in implementing Salesforce Lightning applications using Salesforce platform tools and technologies, such as Apex classes, Visualforce pages, and Lightning App Builder triggers, batch apex and Salesforce APIs at a large organization
5+ years of experience developing integrations between Salesforce and other systems, such as external databases or web services, using APIs and other integration tools
In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application, coupled with a good understanding of business processes
Demonstrative success with at least two large Salesforce custom-built applications
Experience in building complex, scalable, and high-performance software systems that have been successfully delivered to customers
Salesforce Developer certifications (e.g., Platform Developer I and II) are required
Development experience in HTML, CSS, Typescript, JavaScript
Experience with Jira, Agile methodologies, and working in a Scrum environment

Job Responsibility

Build solutions in Salesforce.com leveraging Force.com, APEX, Lightning Web Components, Web Services, and APIs
Provide expertise and recommendation on when to use configuration vs. code vs off-the-shelf products
Support cross systems integrations through developing and configuring tools across native Salesforce ecosystem as well as other cloud technologies
Partner with business owners to deliver tailored solutions that support business requirements, create a superlative user experience, and drive tangible business value
Actively engage and share insights in the planning and analysis of requirements for system enhancements, translating requirements into well-architecture solutions that best use the Salesforce platform and products
Analyze Salesforce tech debt, propose design and implement solutions
Function as technical lead: Provide Recommendations on configuration vs code
Audit and document existing processes and technical designs, and identify areas for improvement
Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
Distill complex technical solutions into layman’s terms and communicate these in a clear and understandable way to stakeholders

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary
Global Parental Leave of 26 weeks of full and partially paid leave

Fulltime

Senior Salesforce Developer / Administrator

Intratek Computer, Inc. is seeking a Senior Salesforce Developer / Administrator...

Location

United States , Los Angeles

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

8+ years of hands-on Salesforce development experience
Strong expertise in Apex, Lightning Web Components (LWC), Visualforce, and SOQL/SOSL
Proven experience with Salesforce Marketing Cloud, including Journey Builder, Email Studio, and Automation Studio
Deep understanding of Salesforce architecture, governor limits, and best practices
Experience with Salesforce integrations using REST/SOAP APIs
Proficiency in HTML, CSS, JavaScript, and web development technologies
Strong knowledge of batch processing, asynchronous Apex, and performance optimization
Experience with data migration tools
Salesforce Certified Administrator (ADM-201)
Salesforce Certified Platform Developer I

Job Responsibility

Lead Salesforce Classic to Lightning Experience migration initiatives, managing the full project lifecycle from architecture design and gap analysis to production rollout
Rebuild Visualforce components as Lightning Web Components (LWC)
Provide comprehensive user training across all departments
Manage platform upgrades across Sales Cloud, Service Cloud, and Marketing Cloud environments while ensuring system stability and zero downtime
Design and develop custom Lightning Web Components, Visualforce pages, and Apex classes to extend platform capabilities
Build Batch and Queueable Apex classes for asynchronous processing of large data volumes while adhering to governor limits
Develop custom Salesforce Sites using Experience Cloud with role-based access control and GDPR compliance features
Create automated solutions using Process Builder, Flow Builder, and workflow rules to streamline business processes
Build and maintain Marketing Cloud integrations using Marketing Cloud Connect for seamless data synchronization
Create automated email marketing campaigns using Journey Builder with conditional logic, personalization, and triggered messaging

What we offer

Medical benefits
Paid vacation
Paid holidays

Select Country

Salesforce Senior Developer - Service Cloud

Job Description

Requirements

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