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Salesforce Product Manager

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BlackRock Investments

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Location:
United States , Chicago

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

140000.00 - 195000.00 USD / Year
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Job Description:

As a Salesforce Product manager you will be responsible for capturing actionable functional user stories and running product backlog that drives our Salesforce Platform. The successful candidate will work closely with internal teams to ensure the platform is leveraged to its full capabilities as well as gather requirements, identify enhancements based on feedback and customer needs, troubleshoot, and resolve issues for users, collaborate with internal teams and vendors to design and develop new enhancements, and support implementation and change management efforts. In addition, the role will oversee parts of Salesforce roadmap and play an integral role in growth strategy discussions alongside senior leadership.

Job Responsibility:

  • Lead requirements gathering sessions and understand business priorities for design and solutioning of applications primarily on the Salesforce platform
  • Own and manage Salesforce Platform roadmap, and prioritization of features against business needs
  • Document functional business requirements, process flow diagrams, and business cases
  • Establish KPI metrics to understand success measures from project inception and tracked throughout its lifecycle
  • Design and recommend functional solutions using best practices
  • Develop medium-term roadmaps in collaboration with users and senior management
  • Develop cross-functional relationships with business teams to prioritize new features based on business impact
  • Gathers user and market data through different methods (interviews, surveys, secondary data sources)
  • Builds custom reports to support product decisions in Salesforce
  • With a focus on Salesforce user experience and workflow, capture business requirements, translate them into system requirements for architects & developers and prioritize them
  • Ensure requirements evolve into user documentation such that they are simultaneously published as features get released
  • Drive adoption of new features for systems by working closely with QA engineers along with organizing and participating in user acceptance testing
  • Ensure data interfaces between all teams is fully documented and agreed
  • Provide support to business users by generating ad-hoc reports, investigating potential issues with data flow, and/or researching the viability of a suggested improvement

Requirements:

  • Excellent writing and editing skills combined with strong presentation and public speaking skills
  • Basic understanding of SaaS platforms and technology systems
  • Experience as a SCRUM master or certified agile coach
  • Experience with the full software development lifecycle
  • Two plus years of related experience working in financial services / technology in business process improvement/engineering/project or product management.
  • Product Management, Project Management, Business Analysis experience
  • Experience working with systems developers in external vendor organization, preferably in an agile environment
  • Salesforce Certified Administrator (+)
  • Experience with Salesforce Sales, Service and / or Financial Services Cloud (+)
  • Experience with databases and writing simple SQL queries (+)
  • Strong verbal and written communication
  • Ability to gather, analyze, and present data to different audiences
  • Ability to understand a process at a high level, while still drilling into details
  • Have a thorough understanding of process mapping, data collection, data analysis, procedure writing, and writing effective requirements documentation
  • Bachelor's degree in Business, Engineering, or related discipline.
  • Additional QA certifications or training preferred.
What we offer:
  • Annual discretionary bonus
  • Healthcare
  • Leave benefits
  • Retirement benefits
  • Strong retirement plan
  • Tuition reimbursement
  • Comprehensive healthcare
  • Support for working parents
  • Flexible Time Off (FTO)

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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