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Salesforce Platform Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Minneapolis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.

Job Responsibility:

  • Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow
  • Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects
  • Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets
  • Use Apsona, Data Loader, and Workbench to import, update, and export data
  • Support Salesforce Service Cloud features such as case management and automation
  • Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions
  • Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency

Requirements:

  • Minimum 3+ years of hands-on Salesforce platform experience in a production environment (not end‑user experience)
  • Direct experience supporting Salesforce as a technical resource: troubleshooting, data operations, permissions, and integrations
  • Technical support background with experience using ServiceNow or similar ticketing tools
  • call center support experience preferred
  • Strong communication skills and a customer-first mindset
  • Ability to work collaboratively, share knowledge, and support team success
  • Experience with APIs and Postman for debugging or workflow validation

Nice to have:

Salesforce Admin and Service Cloud certifications are a plus

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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