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Currys plc Logo Currys plc · IT - Administration

Salesforce Functional Lead

United Kingdom, Waterloo · Job Posted April 15, 2026
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Job Description

The overall purpose of the Salesforce Functional Lead is to manage and optimise Salesforce platforms across Currys, ensuring performance, usability, and scalable configuration that meets business needs across B2C and B2B teams. This role focuses on improving system performance, data quality and reporting, while providing expert support across Salesforce applications. This is a strategic, hands-on role ideal for someone who’s confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with stakeholders at all levels. This role will help us scale our platforms and processes as our usage of Salesforce continues to grow. You’ll support our users to understand and realise the potential of the Salesforce products we use – Sales Cloud, Service Cloud, Marketing Cloud, Data360 and Security Centre.

Job Responsibility

  • Oversee the configuration of Sales and Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models
  • Actively manage technical debt and ensure long-term platform scalability
  • Define, configure and customise the Salesforce platform and other tools to support business processes
  • Define our backlog of initiatives and identify opportunities to scale our process and operations
  • Stay up to date with Salesforce releases and emerging capabilities
  • Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders
  • Ensure that ease of use is factored into all feature designs
  • Use Salesforce reports and dashboards to understand adoption levels
  • Responsible for suggesting improvements to enhance efficiency and user experience
  • Oversee our use of Backup, Archiver, Security Centre and Event Monitoring
  • Assists with ensuring applications are secure by implementing and maintaining security measures
  • Assists with ensuring applications comply with industry standards and regulations
  • Day-to-day management of third-party SIs/development partners
  • Works closely with other IT professionals to integrate applications with other systems
  • Communicates with stakeholders to understand their needs
  • Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT

Requirements

  • Knowledge of Commerce, Sales and Service Clouds essential
  • Marketing and Data 360 desirable
  • 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools
  • Good understanding of process automation tools (e.g., Flows, Validation Rules)
  • Can create reports, dashboards, and list views for various use cases
  • Relevant Salesforce Certifications such as Salesforce Administrator Certification, Sales Cloud Consultant, Service Cloud Consultant
  • Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role
  • Proficiency in Salesforce configuration, customisation, and administration
  • Experience with Salesforce integrations

What we offer

Helping you develop the career you want with new opportunities, on-going training and skills for life

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