Salesforce Functional Lead

• Oversee the configuration of Sales and Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models
• Actively manage technical debt and ensure long-term platform scalability
• Define, configure and customise the Salesforce platform and other tools to support business processes
• Define our backlog of initiatives and identify opportunities to scale our process and operations
• Stay up to date with Salesforce releases and emerging capabilities
• Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders
• Ensure that ease of use is factored into all feature designs
• Use Salesforce reports and dashboards to understand adoption levels
• Responsible for suggesting improvements to enhance efficiency and user experience
• Oversee our use of Backup, Archiver, Security Centre and Event Monitoring
• Assists with ensuring applications are secure by implementing and maintaining security measures
• Assists with ensuring applications comply with industry standards and regulations
• Day-to-day management of third-party SIs/development partners
• Works closely with other IT professionals to integrate applications with other systems
• Communicates with stakeholders to understand their needs
• Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT

• Knowledge of Commerce, Sales and Service Clouds essential
• Marketing and Data 360 desirable
• 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools
• Good understanding of process automation tools (e.g., Flows, Validation Rules)
• Can create reports, dashboards, and list views for various use cases
• Relevant Salesforce Certifications such as Salesforce Administrator Certification, Sales Cloud Consultant, Service Cloud Consultant
• Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role
• Proficiency in Salesforce configuration, customisation, and administration
• Experience with Salesforce integrations

Helping you develop the career you want with new opportunities, on-going training and skills for life