Salesforce Functional Lead

• Oversee the configuration of Sales and Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models.
• Actively manage technical debt and ensure long-term platform scalability
• Define, configure and customise the Salesforce platform and other tools to support business processes across all our teams
• Define our backlog of initiatives and identify opportunities to scale our process and operations to better enable our teams through scalable and maintainable solutions
• Stay up to date with Salesforce releases and emerging capabilities
• Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability
• Ensure that ease of use is factored into all feature designs, for both internal and external users
• Use Salesforce reports and dashboards to understand adoption levels and working with stakeholders to improve adoption
• Responsible for suggesting improvements to enhance efficiency and user experience
• Oversee our use of Backup, Archiver, Security Centre and Event Monitoring and configure these to ensure the platform is secure and compliant
• Assists with ensuring applications are secure by implementing and maintaining security measures, such as user access controls
• Assists with ensuring applications comply with industry standards and regulations, and that best practices are followed
• Day-to-day management of third-party SIs/development partners
• Works closely with other IT professionals, such as network administrators and developers, to integrate applications with other systems and support overall IT infrastructure
• Communicates with stakeholders to understand their needs and ensure applications meet those requirements
• Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT, to understand business needs and deliver effective Salesforce solutions

• Knowledge of Commerce, Sales and Service Clouds essential. Marketing and Data 360 desirable.
• 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools
• Understand how to balance technical debt, speed, and clean design in a fast-paced environment
• Good understanding of process automation tools (e.g., Flows, Validation Rules) and are confident creating robust and scalable solutions to achieve business goals
• Can create reports, dashboards, and list views for various use cases and business stakeholders
• A strategic thinker and practical problem solver, capable of understanding desired business outcomes and determining the best actions to achieve them
• Relevant Salesforce Certifications such as Salesforce Administrator Certification, Sales Cloud Consultant, Service Cloud Consultant.
• Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role.
• Proficiency in Salesforce configuration, customisation, and administration. Experience with Salesforce integrations.

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