Salesforce Engagement Manager / Delivery Leader

• Develop and manage full project lifecycle, scope, budget, timeline, resources, deliverables, issues and escalations while continually setting client expectations and transitioning to support after go-live
• Overall responsibility for Salesforce project success and customer success
• Assist with project planning and other pre-sales activities
• Lead pre-sales teams in development and execution of proposals including management of scope, schedule, budget and design
• Lead project teams in development and execution of project plans including management of scope, schedule, budget and quality
• Lead project teams in a hands-on fashion in regard to understanding and configuring Salesforce products
• Optimize plans and resources to deliver maximum value to clients
• Develop trusted adviser relationships with clients based on commitment to customer service and ability to craft solutions within the Salesforce ecosystem
• Collaborate with project team and practice leader to bring thought leadership and the full force of Eigen X to your engagements
• Coach, mentor and develop junior resources through leadership skills and hands-on teaching capabilities

• 3+ years of overall work experience
• Excellent written and oral interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Keen attention to detail and desire to succeed
• Proven analytical, evaluative, and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• BA/BS degree in a technical, business or related discipline
• At least one active Salesforce.com certification
• Experience in customer-facing roles
• 2+ years consulting experience, Salesforce.com or other CRM or SaaS solutions
• 2+ years of Project Management experience
• Basic understanding of Agile Methodology and Best Practices

Experience in one or more of the following industries desired but not required (Higher Education, Non-Profit, Manufacturing/Consumer Products, Technology)