Salesforce Engagement Lead Job at Tier4 Group (Dallas, Texas)

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Salesforce Engagement Manager / Delivery Leader

The core function of the Salesforce Engagement Manager / Delivery Leader is to d...

Location

United States , King of Prussia

Salary:

Not provided

Eigen X

Expiration Date

Until further notice

Requirements

3+ years of overall work experience
Excellent written and oral interpersonal skills
Ability to work in a fast-paced environment and meet deadlines
Keen attention to detail and desire to succeed
Proven analytical, evaluative, and problem-solving abilities
Experience working in a team-oriented, collaborative environment
BA/BS degree in a technical, business or related discipline
At least one active Salesforce.com certification
Experience in customer-facing roles
2+ years consulting experience, Salesforce.com or other CRM or SaaS solutions

Job Responsibility

Develop and manage full project lifecycle, scope, budget, timeline, resources, deliverables, issues and escalations while continually setting client expectations and transitioning to support after go-live
Overall responsibility for Salesforce project success and customer success
Assist with project planning and other pre-sales activities
Lead pre-sales teams in development and execution of proposals including management of scope, schedule, budget and design
Lead project teams in development and execution of project plans including management of scope, schedule, budget and quality
Lead project teams in a hands-on fashion in regard to understanding and configuring Salesforce products
Optimize plans and resources to deliver maximum value to clients
Develop trusted adviser relationships with clients based on commitment to customer service and ability to craft solutions within the Salesforce ecosystem
Collaborate with project team and practice leader to bring thought leadership and the full force of Eigen X to your engagements
Coach, mentor and develop junior resources through leadership skills and hands-on teaching capabilities

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...

Location

Australia , St Leonards

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
Demonstrated experience managing, coaching and mentoring a team
High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
Special expertise in leading and communicating with technical resources
Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and develops processes
Strong planning and organising skills with the ability to priorities tasks to meet deadlines

Job Responsibility

Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Fulltime

Portfolio Lead

Zennify is seeking a skilled Portfolio Lead to join our team. This leader will h...

Location

United States; Canada

Salary:

150000.00 - 300000.00 USD / Year

Terazo

Expiration Date

Until further notice

Requirements

3 or more years selling Salesforce solutions, preferably including Financial Services Cloud, Sales Cloud, Service Cloud, and Marketing Cloud
5 to 10 or more years selling SaaS in the Financial Services market, including Wealth Management, Banking, Insurance, Investment, or related industries
Experience selling to both Mid Market and Enterprise accounts
Background working in a consulting environment
Ability to build assets from scratch, including roadmaps, sales materials, marketing content, and strategy solutions
Proven success working in a channel partnership sales model
Strong consultative sales skills and discovery methods
Ability to articulate ROI and build business cases for Salesforce
Track record of meeting and exceeding sales goals, with both individual and team focused mindset
Skilled at handling objections and creatively overcoming obstacles

Job Responsibility

Build and strengthen relationships with Salesforce license teams, and collaborate to engage new potential clients
Cultivate leads and source new opportunities within the Salesforce ecosystem, generating interest in Zennify as a premier Salesforce partner
Understand client business needs and goals
Serve as a trusted advisor and demonstrate the ROI of Salesforce solutions and Zennify’s ability to design and implement them
Lead and manage all phases of the sales cycle, including prospecting, qualification, project scoping, presentation development, SOW creation, and contract negotiation

What we offer

Pawreavement & Pawternity Leave: Two days off of work if you bring a new furry friend home, and two days off of work if you have to say goodbye to one
Unlimited PTO

Demand generation and nurture specialist

We are looking for a specialist sales and marketing professional for our global ...

Location

United Kingdom , Chesterfield

Salary:

Not provided

Ovarro

Expiration Date

Until further notice

Requirements

Proven experience in B2B lead nurturing preferably using the Salesforce platform
Confident working with platforms like LinkedIn and Google data to identify and convert leads
Know how to best support sales team in driving successful lead conversions
Comfortable engaging directly with leads via e-mail, phone or chat to guide them through the pipeline
Knowledge of other foreign languages like French is a plus

Job Responsibility

Set up automated outreach that attracts, captures and nurtures leads
Help secure sales and support marketing department in driving growth
Execute a high-level lead generation strategy
Set up customer journeys within systems and implement necessary automated campaigns, outreach and data management
Build and optimize campaign workflows to nurture and convert leads across multiple channels
Track and report on key performance metrics
Ensure collaboration with sales team so sales qualified leads (SQLs) are effectively prepared and ready for handover

Product Customer Success Manager

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a produc...

Location

United States , Scottsdale

Salary:

86250.00 - 140000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
Experience managing complex technical escalations and Tier 4-level product challenges
Strong facilitation, communication, and cross-functional collaboration skills
Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
Strong data fluency
ability to interpret product usage data and translate it into actionable adoption strategies
A growth mindset, deep curiosity, and a passion for helping customers succeed

Job Responsibility

Drive Product Adoption & Engagement at Scale
Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
Build and strengthen the product-specific POC network
Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
Develop scalable digital engagement strategies
Strengthen the Reference & Champion Network
Identify, engage, and elevate customers into product champions across Vehicle Intelligence
Cultivate a strong network of referenceable agencies
Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

15.00 - 22.00 INR / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

IVR Migration Lead

We are seeking an expert-level AWS IVR Migration Specialist to lead a major tech...

Location

United States , Cedar Rapids

Salary:

65.00 - 74.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Expert-level experience with AWS, particularly AWS Connect
Strong understanding of IVR systems and call routing processes
Familiarity with CTI integrations between AWS Connect and Salesforce
Ability to manage large-scale migrations and work within complex enterprise environments

Job Responsibility

Overhaul the tech stack within the IVR space, transitioning from Avaya to AWS
Reskill and configure all IVRs, including 800 numbers, call routing for claims and rider skillsets, and agent call handling
Implement necessary IVR tweaks (no major enhancements or new tools)
Drive a complete migration within the first year of an 18-month engagement
Ensure proper routing and connectivity between AWS Connect and Salesforce for CTI integration

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Salesforce Engagement Lead

Tier4 Group

Location:
United States , Dallas, Texas

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 01, 2026

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