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Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise sales, service, commerce, marketing and subscription management tools
Analyze and document any derivation, workflow and enrichment required for the project / solution
Lead requirements gathering and advise on scope and options for continuous operational improvement
Build knowledge of business processes with an expectation for facilitating continuous improvement
Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes
Communicate issues impacting daily operations to the business team and provide updates on resolution
Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews
Lead change management activities such as 'train the trainer' sessions and knowledge transfer for IT support teams
Requirements:
4+ years of professional supporting enterprise-level engineering teams
4+ years of experience working with Salesforce and/or Service Max or similar platform solutions
4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions
Strong Microsoft PowerPoint and Microsoft Excel skills
Fluent spoken and written English
Nice to have:
Master's degree and/or similar secondary degree
Experience working with multicultural, multilingual, and multiple time zone, global environments
The ability to simplify the complex, quickly define core problem and frame the solution approach
Experience in industrial/manufacturing software segments