Salesforce Developer Job at PagerDuty (Santiago)

Job Description

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is growing, and we are looking for an experienced Salesforce Administrator to help design and implement a world-class, global network. As a Salesforce Administrator, you will help design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.

Job Responsibility

Act as a Product Management liaison, collaborating with stakeholders (including Product Managers) to conceptualize, refine, and prioritize requirements, ensuring system functionality aligns with critical business process efficiencies and improvements
Drive strategic process improvements and automations, utilizing AI tools like Claude Code and Cowork to accelerate declarative Salesforce development and shift focus toward high-value strategic analysis
Maintain and continuously improve the Lead to Order process and core enterprise applications (Salesforce, Zuora, CPQ, Marketo, DocuSign) while actively managing and optimizing the Agentforce customer support bot to meet case deflection and resolution goals
Prepare documentation for system enhancements, leveraging AI tools like Claude Cowork to expedite content creation and enrich our internal knowledge base
Provide training and leadership to super-users, manage user security, and interface daily with business users, engineers, QA, and TechOps managers to support operations

Requirements

Excellent oral and written communication and presentation skills
3+ years of Business System Analysis or Salesforce Administration in a high-growth technology company
Strong analytical skills and attention to detail required
Strong technical knowledge and experience with Salesforce.com declarative development including Flow
Proven ability to leverage generative AI tools (such as Claude Code and Cowork) to accelerate task execution, automate routine configurations, and shift focus toward strategic business analysis
Salesforce Administrator Certification strongly preferred
1-2 years experience with Salesforce CPQ and/or Revenue Cloud preferred
1+ year experience with Agile Methodology preferred
Ability to work cross-functionally, with multiple teams and stakeholders
Self-starter, reliable team player with ability to deliver projects on-time
Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency

Nice to have

Salesforce Administrator Certification strongly preferred
1-2 years experience with Salesforce CPQ and/or Revenue Cloud preferred
1+ year experience with Agile Methodology preferred

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

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Salesforce Developer

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